OMG! That is the first thing that comes to mind when thinking of my very first visit to this amazing restaurant!!! My boyfriend and I were in town for my birthday, the big 28! We went to the Mets Phillies game that day (we are huge Mets fans) and the Mets won, WOO HOO! We were having the best day and I had made reservations the day prior. I spoke with I think Patrick to make the reservation, it was very easy and he was very helpful. I told him we were coming to town to celebrate my birthday. I told him we were staying at the Doubletree; he even made sure I had the correct directions to get there! Nice guy. We arrived to the restaurant about 30 minutes early. I was prepared to wait but Lauren sat us right away! She was VERY knowledgeable and walked us through the whole menu. Being first timers to the Melting Pot the menu can be a bit intimidating, but she was very through and made sure all of our questions were answered. I was also surprised to see a card lying on the table saying “Happy Birthday” WOW what a place. It was a personalized card wishing me Happy Birthday from the whole Melting Pot team…very much appreciated! We then met Terry our server. What a nice guy! He was very pleasant and easy going and made our visit extra special! He again made sure we had no questions and when we did, answered every one with a smile! The meal experience was so fun! This is the first time my boyfriend and I have ever done anything like this and it will not be the last! The rest of the team was also very attentive. Whenever we had an empty dish, it did not sit on the table for long! Someone would come over right away and take any dirty dishes. About half way through our meal the Manager Alexis stopped by to check on us and to ask how everything was going. We gave her an earful! We were ranting and raving about our visit thus far. She was very sweet and asked us if we needed anything at all. The Melting Pot is very lucky to have people like Terry, Lauren and Alexis working for them. Lastly, I HAVE to mention how special Terry made our dessert. He heard that we were Mets fans when we first got there and really put his creativity to work. He served our dessert on plates that had the Mets decal under plastic wrap!! !!! WOW! It was something so small that made my night PERFECT! He was truly great and next time we go back we will be asking for Terry. Everyone was so great and made my birthday extra special! When we were leaving I was given a cute little candle and a coupon to come back again, greatly appreciated. Thank you so much for taking the extra time and going the extra step for your customers….we do notice!