Never rent from this place its a rip off. The main location at broad and poplar is horrible. He cars are filthy dirty. Banged up. And most of all they take a 200.00 deposit which it not bad but after the 2 week period to get your deposit back they come up with an excuse not to give back. Awful. Save yourself the headache . beware !!!! Also they track your every move in the rental . also they have car trackers ...tracking your every move and full reports are printed of your whereabouts. Anything they can find on you to NOT give your deposit back
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The guys here did a great job adjusting to my travel plans ( even gave me personal cell #'s so I could contact them when I arrived after they were clased!). Oh, yeah. Their rates are low...I'll be back.
A team of professionals, quick services both getting and returning the car. This trip I didn't have time to top off the gas so I was a bit short, the person who was helping me w/ the return sense that I was in a rush to catch my flight, so he told me not to worry about the gas ! Now that's customer service.
The airport shuttles run on a timely basis in Philadelphia, and the driver on my trip was exceptionally courteous, even assisting with luggage, which is not the norm for most companies. The check in process was easy, made even easier with friendly counter assistants. Finding the car was simple, we were met with a representative outside the building who gave us a choice of vehicles in our rental class, and pointed us toward the car. From the time of airport pick up to the exit from the rental facility was less than 10 minutes. Great Job Alamo
Thanks very much to the staff at this enterprise location. They helped make my rental experience perfect.
I went on my first business trip and had never used National before; everyone I encountered were so pleasant and helpful. I will rent from National from now on!
The people may it a great experience. Very polite and friendly. I WILL use Payless on our next trip from Philly.
Great experience. When I arrived there were several employees ready to help so the wait time was very short. The representative had no trouble finding my reservation. Right after that I was escorted out side to pick from the large selection of vechicals (I actually selected one vechiacal and change my mind to a different vechical with more trunk space) the representative was very friendly and professional. I was very satisfied with this rental service.
Wow, our experience was first rate. Several passengers were on the Enterprise shuttle at the Phiily airport. I thought I would need to get aggressive to be the first off the shuttle to avoid a big line. When we got into the Enterprise building there were 6 smiling faces waiting for us, all Enterprise employees ready to help us with our reservation. They gave out bottles of water and we were offered soft pretzels. A very friendly and professional employee gave us great service and we were quickly on our way. He followed us to the car (in the cold) and asked if he could help with our luggage. He also gave us his card and told us to call him if we needed him for anything. I was extremely satisfied with this level of service and the car was great. As a result Enterprise is now at the top of the list for my next rental car needs. Thanks for raising the bar in quality of service!
The customer service was professional, friendly and welcoming. The staff gave me a ride back to my residence without any hassle. They provided a courtesy call to ensure that my vehicle met my standards. Great job!