Purchased a knife off of their website but realized I got the wrong one. I emailed with staff about exchanging the knife for a different size. They were very helpful and willing to make the exchange. A few weeks after our email exchange I went into the store to make the swap and they said I passed the exchange period which was 30 days. A fair policy but it's not stated anywhere. Even more frustrating was when I was emailing with the staff about the exchange it was after the 30 day mark. I was told to come in and exchange it but then they didn't take it?! Company was unwilling to work with me on this or accept a restocking fee. This was a $200 knife! I never plan on going back and would not recommend it to anyone. Customer service is severly lacking.
Do not buy from this vendor. Customer service is terrible. I was yelled at, cursed at, and called a name after returning items.if I could give no stars I would.
No one here qant to work but wants a pay check. When I walked in a lady assisted me with the items I needed upstairs. Then I had to help myself for a while downstairs. Spent about 3 mins looking for gym pants until a gentleman helped me. Then when I went back ipstairs to pay, 3 cashiers were helping a customer. Yes a customer meaning 1 customer. And the security guard was ringing up another but when it was my turn to pay everyone scattered. So waited then started taking pictures of them huddled like the getting ready for the next game play or something. This is mh third time here this year and the same bull crap. I gave 1 star because the lady quickly helped me find what I need when I firsr arrived at the store other than that O would have given this store 0 stars
They screw up your uniform order and try to compensate whats on backorder with other items you don't need just so they don't have to refund you. They don't answer the phone with a so called agent for at least a half hour. An agent will then get to you , put you on hold again and disconnect you. The service is horrible!,,,,,,If I could give this company a zero, I would.
great service & Pricing! A must go if you are in Philly and South Philly! Best Pricing Around