I was always taught that you treat others as you would want to be treated. I experienced this lesson first hand on September 1-2, 2015 through your service department and awesome employees. On August 31st, my mother and I left SC on a road trip to visit her older sisters in Philadelphia. When we arrived in Hershey, my mother thought she heard a noise coming from the front passenger side wheel. Initially, I did not hear the noise. After touring the Hershey Chocolate Factory, we hit the road and headed to Lancaster, PA. It was then, that I began to hear some noise. The noise began to gradually get worse and I began to feel it. Of course, I felt frustrated, disheartened and didn't know what to do after trying to seeking assistance from two other dealerships. I knew something major was wrong and didn't know how long it would be before my vehicle would stop operating or become unsafe to drive. After praying, calming myself and determining the next plan of action, I found your dealership and was fortunate/blessed that the operator transferred my call to the service department and the Service Manager, Danny, whom I describe as my angel on earth. I shared the above story with him and he said something that gave me hope that someone was willing to take the time to assist me. He said that he didn't know whether he could help, but if it was his mother, daughter or sister, he wouldn't want them stranded while traveling and asked that I bring the vehicle to the service department to at least be checked to make sure it was safe to drive. I arrived at 6:00 PM and he was assisting another family but made me feel at eased that I was in the right place. I realized while talking to him that Danny was one in a million. He has the gift and skills of excellent customer service and empathy for his customers. These qualities are hard to find in our fast paste and sometimes uncaring, non-flexible and unaccommodating world. Danny contacted me on September 2nd with great news. The problem was the right front hub bearing assembly needed to be replaced. He explained the cost and procedures. While waiting to pick up my vehicle, I observed customers interacting with Danny and realized that his character, personality, attention to detail and rapport with customers and fellow employees has allowed him to establish a community in the service department in which customers feel welcomed and cared for and are not afraid to communicate their needs, give compliments and thanks to the service department employees. What I experienced and observed can only happen when a company/team has established a culture and environment in which all stakeholders are valued, appreciated and respected. My mother and I arrived safely back home in SC. The Equinox sounds and drives great! Once again, I thank your company, the Gordon Chevrolet family, Danny and the entire service department.
4010 N Broad StPhiladelphia, PA 19140
From Business: Welcome to Bavarian Motors, Inc., We are Philadelphias Premier European and Foreign Car Specialist. We are your one stop shop for all of your automotive needs. We…
Their first review is not going to be good. I saw one of their cars in CarGurus and Craigslist. It looked great and appeared to be priced right. It had a clean carfax and was a one owner car. This was rare for a 2006. I test drove it and it seemed to ride good and from outward inspection everything seemed ok. I followed up with 2 local shops. The first was for a "going over" and oil change. The going over was not that good. It needed front brakes and rotors. It had a bad front tire and 2 different sized tires on the back. This visit cost me about $1100. The next was to a Mercedes service center (not a dealer). This is where it gets expensive. It needed a cabin temperature sensor since there was no in between settings of the heat or AC. It was either full AC or full heat. It also needed the outside door handle with the electronics for the keyless Go system. The passenger door worked but the drivers door did not. Both of these parts are on order from Germany for $720 plus installation. The convertible room and power trunk stopped working after 2 days. That needed 2 control relays. That was over $600. All in all, I do love this car. Hopefully, this will be the end of the issues. I just wish I knew about them prior to buying the car. It would have made a difference on how much I was willing to pay for it.
Sooo, I had my very 1st real accident two weeks ago. :^((( I was in Center City and the shop couldn't be closer. After handling all of the business with the cops - I was free to go But I didn't know what to do. I couldn't drive the car. I was hit on my right side door, bumper & tire! I'm stressed, late for work & worried sick... The tow truck driver was there in NOOOO time..... even before the cops (SMH!). My car was towed, The lady running the front desk Alison took care of me from there! She dealt with the insurance company, me & provided car updates, as I waited with supplied coffee, bagels with cream cheese ( I'm hungry when stressed...heeheee). Even though, they couldn't verify my Insurance - the OWNER still entrusted me with a rental car that day! I was so appreciative. My car insurance situation was resolved & they requested I get a different car. So Alison took car of the switch from one car to another without any effort or concern from me. I just had to be there. My CAR LOOKS AMAZING and it run like new again!! - 2013 Toyota. Sorry Alison, but if I every have another accident - I will need you to hold my hand again. Thank you for your general support, concern & care!
I came in to lease a chevy trax because at this time financialy I cannot afford the payments of a new car and did not want to purchase a used car,so my daughter who leases her vehicle convinced me to try leasing, my car was 14 years old and was starting to cost me money every time I had inspection and as a single women breaking down once on the ac expressway was enough. I found the salesman Sam to be extremley helpful in trying to get me to a price I can afford but ran into trouble when my credit score was low , I left disappointed but did come back on Monday to ask if my mother could co sign for my lease , Sam did get his boss involved and Steve found out that the finance dept had my mortgage payment mixed up with my monthly salary, if he didn t take the extra time to check this I would have left disappointed again but instead I drove out of the dealership with a new car and good price!! Thank You,Kathleen
I entered into an agreement to purchase my 2013 Limited Edition Pontiac Grand Prix with Donna in the office in March 2010. To say I was concerned about buy here/pay here would be an understatement given how SOME would do business. Donna and all of the staff I ever dealt with were always great to deal with. The car itself has had minor issues in the time I have had it and is my daily driver now almost 4 and a half years later. They don’t just buy and resell just anything to have product on hand. I would recommend them HIGHLY as I had no credit and wanted to establish some and Donna was/is great to work with as far as being direct and informative of the processes involved. If you don't understand things, you will. Very fair and decent to their customers.
Mr. Paul Martins is the man that sold me my 2016 Chevy Cruze he was very nice, considerate, and patient with me because i was very indecisive when i was there as to rather or not i wanted to buy the car. He was very knowledgeable and got me a great deal. He worked with me on my budget of what i could and couldn't afford. He was very kind and i felt like i definitely made the right choice when i came to buy my first car from Gordon Chevy. I felt comfortable and pleased with my purchase. He walked me through everything and he made my first car buying experience an awesome one. He even bought us dinner me and my friend who came with me. I really appreciated his great customer service.
Central City Toyota strives to offer good customer service. When I first took my car here, I had an issue with being overcharged. However, after posting my review here, Central City Toyota called me and was very apologetic for what had happened when I was there. The manager asked me if there was anything that my car needed, and that he would personally see to taking care of me if I returned to have my vehicle serviced at a hefty discount. When I returned to have my vehicle serviced for new tires, the manager did personally see to my service concerns and, in his words, gave me "the best deal in the city." Thank you for making things right, Jamie.
Walking into a car dealer can be a very intimidating process. Our car salesman, Chris Tran, worked with us in every way possible to make this process less traumatic and more satisfying and pleasurable. I cannot say enough about Chris and how well we were treated as customers. My husband and I left feeling 100% confident and secure with the decision we made with Chris' help. We would definitely remain loyal customers to Chris for the outstanding customer service he showed us. I would not hesitate to recommend Chris to family and friends as an outstanding car salesman! Five starts all the way!
I have purchased many vehicles from Piazza Honda of Philadelphia and will continue to do so because of the sales and service department personnel. They are courtesy, professional, knowledgeable of all Honda products. Each and every visit is pleasurable, if it's for service or sales. I commend the dealership with the highest marks available and hope that you convene my wishes to all. Especially Sam, Vince and Mario in the sales department and Greg and Mike in service. I have purchased or leased maybe six or seven vehicles over the years and have enjoyed each Honda vehicles. Thanks and keep up the good work.
I have been coming to Piazza Honda for five years, since I bought my 2007 Fit. Every single experience, from regular maintenance to state inspections to full body repair, has been nothing short of exceptional. I truly appreciate the staff at Piazza. They are pleasant, respectful, helpful and genuine. Having work done on your car is never a fun experience, but for the first time ever, I don't dread coming to a car repair shop or waiting around for the work to be completed. The customer waiting room is comfortable and clean. I also appreciate the wireless internet where I can get work done while I wait!