Enso Nails & Spa
15424 Fm 1825 Ste 210, Pflugerville, TX 78660
I went in for a mani/pedi and the pedi was as it had always been- fantastic. I got the mani with the gel polish that they said would last 2 weeks. Not 5 days later, the polish was peeling from my fingers. The manicurist cut my cuticles and it was bleeding and there was blood underneath the polish.
I went back to ask for a refund and was told that if I was unhappy that I was not welcome in their salon. The service manager told me I had bad cuticles and that they did a perfect job. She said they only warranty their nail polish for 48 hours and so DON'T BELIEVE THEM WHEN THEY SAY IT WILL LAST 2 WEEKS. She was incredibly horrible at customer service and I told her that. I walked out saying that I'd never be back.
I tried calling once to complain to the store owner only to find that the lady I spoke with in person was also the store owner. She said that she "didn't want people who look like me in the store ever again" and if I called ever again she would call the police and report my number. Wow.
WORST CUSTOMER SERVICE EXPERIENCE EVER
CRAZY PEOPLE: THEY PHYSICALLY ATTACHED ME & BITE ME!! THEN LIED TO POLICE!!
I went to Enso nail shop for the first time as I was referred by a friend. NEVER GO TO THE PLACE!! THEY ARE ATTACKERS, RUDE, VIOLENT, and act like THUGS! I felt like i was in a factory, all they care about is money. The staff member Kim i believe performed my service was rushing so much that when she started my eyebrow wax it was clear she did not listen to what I had requested and then accused my eye brows of not being able to go in the original shape requested. I continued to ask for assistance and she then became vulgar and let me know she has been doing this for over 20 years. I replied with the fact that i had my eye brows for over 30 years. Needless to say no manager came to assist and she walked off and left me in the chair yelling names. She then stated I was a thief because I wanted her to finish the service that she refused. She also called me a haggler.
When i walked to the front door she was blocking it yelling obscenities in another language other than English and a little girl who worked there was on the phone with the police lying stating she was scared for her life and i was trying to attack them. I became terrified at their actions and tried to give them my information. However, they were outlandish. I then walked towards the door where the manager Andy finally decided to step in. He a big bully and became violent. I picked out my cell phone and called a friend for assistance, as I became scared for my life. I told him I needed him as there was a man becoming domestic. I then proceeded to try to walk out of the door again and several workers started to push and hit me. They took my hands and cuffed them under and kicked my side. I was able to get my left hand free and started hitting them off of me stating I wanted to get out of this place and wait for the cops and to stop hitting me! I was then pushed to the ground and a worker came up and kicked me on my left side. I then got back up and asked for help! Screaming, the attackers were all looking at me I then proceeded back to the door scared for my life and was pushed by Andy, another man and 4/5 women on a nail drying table. There is much more to this story, but, in short, I was almost killed over a $9 serivce never provided. My Civil Rights as a HUMAN were violated. PLEASE STAY AWAY FROM THESE SAVAGE THUGS!!
Rude, did a horrible job that destroyed my natural lashes, used cheap materials, and lash extensions were applied so badly that they tangled constantly and pricked my eyelids and even eyeball - this is because of the materials (cheap, hard material and superglue which would not dissolve with oil or professional lash glue remover) and the fact that they glued several natural lashes to the same extension all over, and did not apply glue to the base of the extensions, so the parts right next to my eyelid were free-moving. This also caused most of my natural lashes to be broken and pulled out by the extensions. If I could give them zero stars, I would.
I have been coming to Enzo since they first opened. I have always been treated great. I enjoy my experience and the prices are good. This place is modern,great music, and has lots of tv's. I have referred lots of customers to Enzo and I will continue. I found it very odd when reading the comments below. This has never been a bad experience. It also helps when you treat people how you would like to be treated with respect. I personally could not do what they do and put up with all walks of life. Thanks Enzo for always doing a great job!
05/14/2012Provided by Citysearch -
They deserve 5- Stars!!!! I went to Enso Nails with my 9yr old son to get a pedicure..from the moment I walked in they were rushing me and telling my son to sit down repeatedly. I almost got up and left due to lack of customer service. I got my rushed awful pedicure that only took 30min :/ Worst pedicure ever!!! I walk up to pay and the cashier lady tells me my card is declined.. So I call my bank and they said I spent over my limit that day and more funds would be released in the morning. I booked a Disney trip the same day that was well over 2,000 so that is why my card declined. I tried to explain this to the cashier and asked if I could go home and get her cash (I live down the road) she yelled NO you pay now and stared yelling you dont pay you go to jail... My son started to freak out thinking his mom is going to jail and started crying. The lady then tells my son to shut up and sit down!!! I then get in her face and tell her she can not talk to my son like that.. she laughs and says your going to jail. I grab my son and try to walk out and she and three others come up to the door and they lock it. she pushes me to the chairs and by this time my son is hystarical.. I then calmed him down and called 911.. they locked us in and 4 women stood infront of the door. The police came knocking and I had to barge my way out dragging my son!!! I explained to them what happen and they got both sides. Enso nails people tried to say I punched them all in the face and wanted a free pedicure.. The cops figured they were full off it,once they questioned my son and he and I had the same story. I had a friend bring me money during all the drama. I paid and Told the officer I would be fileing a report on them. The cops let us both go. I have never in my life been treated like this and infront of my son at that!! Dont ever go here PLEASE!!! unless you want to be treated like your not a person.
Horrible place! Very rude staff that do not explain what they are doing and they ruined my nails!! Don't be fooled they are a scam salon that nickel and dime you for horrible product and service. If you want to stay local chose another salon... They seem modern and cute but they are evil!!
04/05/2012Provided by Citysearch -
I have been going to Enso since 2009. What I enjoyed was the clean atmosphere, the great selection of colors, the set up, and the fact that you can have a margarita while getting your nails done. I will admit, however, that the romance in long gone! I have given them plenty of opportunities to get it together but they simply DO NOT CARE about customer feedback or loyalty. I have had many Spa Pedi's. The quality of the Spa Pedi has gone down significantly! During one pedi, I asked the tech to please spend a little more time on my heels since it was summer and I wear a lot of flip flops. She literally frowned at my foot and told me there was nothing she could do about that... I felt like I was Chenanay in a Martin episode! On another occasion while getting Gel Nails, I had to bring my kids with me (this was one time in 3 years of going to Enso). The staff at Enso was so incredibly rude to my children it was unbeliveable. I don't expect everyone to have patience with children and I am not claiming that my children are perfect however, they were standing along the wall right next to me and the manager lady kept coming by telling them ""dont lean on the wall"", ""don't touch this"", ""don't touch that!"" Other nail shops I have been to make conversation with kids that come in and ask if they want polish or a flower... little girls eat this up! NOT HERE! They are not kid friendly at all. Lastly, they have this young girl who works the front... she is the rudest B!#$% you will ever meet! If you have ever been to Enso Pflugerville, you know who I am talking about and need I say more. If you decide to go there for the first time, you will quickly know this chick. I tried to bring this to the attention of the owner and he cared less about my constructive feedback as a matter of fact, he could care less about retaining me as a client despite the fact that I have referred tons of business there and purchased hundreds of dollars worth of gift cards for friends. After months of taking my business elsewhere, I wanted to get a full set on the way home so I decided to give them one last chance. The OPEN sign was on so I walked in. The greeter chick was sprawled across two chairs with her feet kicked in the air. She didn't bother to get up on my account instead she rolled her eyes at me and mummbled under her breath ""May we help you?"" I chose to ignore her and walked to the gentleman behind the register and stated that I wanted a full set he said ok then walked to the back. The manager walked back with him and told me that they were closed and could not do my full set. I said ""the OPEN sign is on that's why I came in."" She said ""yeah, because we have one customer here and everybody has gone home... Sorry!"" As I turned and walked away, I wish that I could say that I was dissappointed but instead I thought ""This place is pathetic! What a waste!"" I have come to realize that they give you alcohol so that you don't see clearly how aweful they are in customer service and in skill. Pforget Enso Nails because they Pfail miserably. Save yourself the trouble. Not worth the dissappointment!
02/12/2012Provided by Citysearch -
I have been getting my lash extensions done at a specialty boutique for a couple years now until recently. My boyfriend brought me to Enso as a gift to get my lashes done and I just love them. They're just $49! Are you kidding me?! I don't even wanna tell you how much I was paying at my old place. The set I got is so full and awesome looking I can't wait to come back for the fill. It didn't hurt that the store is really cute and trendy too.
02/10/2012Provided by Citysearch -
I've been coming here for a while since a friend bought me a gift card. The color selection is amazing and always super organized. Seriously, I wish my shoes collection could be this good! A mani/pedi for just $34 and it's well worth the money. They're definitely not hurting for business since the place is uber trendy and has a steady flow of traffic every time I've been there, but they always take their time and make you feel welcomed. I don't have much to gripe about Enso Nails if anything at all. Just grateful I finally found a nail salon that isn't the typical cheesy sweat shop, I'm sure all you ladies know exactly what I'm talking about. Definitely worth a visit, highly recommended!