They 'lost' our box containing alcohol, repackaged another box, and stained a sofa. After determining all of this (none of which was told to us upfront), we called and emailed them multiple times for 3 months to get approved for a refund, which we finally did. After calling, emailing them, and eventually sending them a letter from a lawyer over the next 16 months, we eventually gave up on ever receiving that refund.
I had a move 3 rooms of furniture from one level to another. Two men came and were rushing through the house with my furniture. I had to ask them to wrap the pieces so they would not be destroyed. They did not even have enough coverings. I had to supply an old sheet. One piece of furniture was damaged - so far - as I cannot see the other pieces since it was piled one on top of another. The owner offered $60! What about insurance for damaged pieces??? He then offered $100 - I probably cannot even get someone to come to the house for $100. I wrote a review on Home Advisor and the owner's rebuttal was ridiculous saying he was glad the issued was resolved. Not resolved as far as I am concerned. I called the owner and he never called me back. What customer service!
If I could give Hercules Movers 0 stars I would. I hired them back in January 2015. I specifically went with them as they had moved me 8 years prior and they did a great job. Unfortunately this time around, they did a horrendous job. They managed to break two of my lamps. They scratched several pieces of furniture and the workers could not be more rude. In addition, they charged me an additional $120 for going over the time limit. This was due to the fact that once the truck was packed, one of the movers proceeded to use my bathroom and had us waiting around 20 minutes for him. I wanted to give them a chance to make it right, so I contacted Ronnie, the general manager, at Hercules. He never apologized for the damage they had done. He proceeding to tell me he would look into it and get back to me. After 6 emails with Ron, where he actually responded. He began to not respond to me. Although he had sent me the following message:From: Ron @ Hercules Movers Inc. [mailto:email@example.com] Sent: Tuesday, March 10, 2015 1:03 PMSubject: RE: Move on 1/30/2015I am getting you $120 refund , just needs to be approved every day now .Best ,Ron Needless to say I am still waiting for my refund. Although $120 nowhere covers the damage they caused. I will never use this company again and will make it a point to tell everyone I know to go elsewhere.