Purchased a certified used 2017 Murano last Friday. I made the mistake of not doing a very thorough inspection of every fine little detail of the car. I drove 3 hours to pick it up after agreeing on a price. Upon arrival, the car was parked in an unlit area for my inspection. I agreed to purchase it. They ran my credit and me and my husband had a 835 credit score. They told me that since it was late in the evening i had to take a higher rate of interest. We almost left and so he than said he could lower the rate so we proceeded. Got in the car and realized the navigation was not working so the salesman had to take a chip out of the other car at the dealer. Drove home and pulled in my garage and to my surprise there were cracks all over the passenger headlight, the USB port broken and there wasn't even car mats! I was so upset and called the dealer first thing in the morning. The used car salesman refused to help me and said " i cant prove anything" Not only do i not get the headlight fixed but they wont even give me floor mats! i called again and they agreed to sell me one for $785. Are you serious?! Screwing a mother right before Christmas.
I recently got an oil change done at the Green Ford Quick Lane, the process was quick, painless and the advisers were incredibly professional. I will definitely be using Green Ford for my service work from here on out.
A big thank you to J wine yu...for always helping us out..go see him :)...he helps with servicing of our car and if your looking he is very professional
Please take your business elsewhere. Brought car in for repairs. Repairs were performed incorrectly. Paid in full and was offered no refund after many, many attempts. Got the run around...
I have been pleased with my car and the service so far.
DONT BUT ANY CAR FROM THIS DEALERSHIP!!!!You cannot just take vw's anywhere, I have had dozens of mechanics turn me away stating they do not touch vw's. This is not good in Peoria, where there is only Autohaus. And let me describe my 5 years of torture.Car has always had soft brakes and often you would hit the brakes and not stop. I would have to let off the pedal and reapply to stop! Took it in a half dozen times over 5 years and every time i heard "we couldnt get it to do it" or "everything is working correctly" Finally i was told it was the master cylinder, which i replaced myself. I then took it in to have the brakes bled. It did not resolve the problem and they said I needed a new master cylinder and brake booster totalling $1005. Then 3 hours later I get a call back that another technition looked at the car and said everything was ok. The car still has the worst brakes I have ever driven.One time my wife went in to pick up our Jetta. She sat outside for 15 minutes waiting for them t pull the car up. Come to find out they hit her car with another customer car and was running it through the car wash to see what damage was caused. Lukily, they just broke the front license plate holder.Took it in to have headliner replaced because there was a tear in it. When we picked it up, there was grease marks all over the brand new headliner and the sunglasses holder in the roof wouldnt operate properly because it was installed wrong and was bowing out. This could be seen easily and I have no idea how a "mechanic" would say it was done. The same trip they also broke a beaded necklace that was hanging from the rearview mirror.The last bit is I take the car in and we are in a time crunch. We spoke to Tim the service manager because we have had so many problems. He said he would let us know if the part came in or not and would make sure the car got detailed. I called 1 hour before they said the car would be done and was told the part did not come in. Another failed promise: Can not even get it together enough to cal me and tell me the part never came in. So my wife went to the car because we neeced something out of it. Low and behold it was never detailed, so even if the part came in, the car would not even be detailed. Oh I should also say the detail was free because of another mess up from before. So what better way to handle a mess up, then another mess up?So just as an added laugh. I asked Pete to have them save the old part for me. Guess what, they didnt do it and the technition threw it out, oh and the garbage somehow go collected in the 1 hour span. Surprise surprise, more failed promises.I was told: We are trying to change the culture around here. Promised they would call me and tell me if the part came in and did not. Promised me a deail and did not. You cant take vw's anywhere but here in Peoria. They cant fix the own cars they sell and on top of that, this thing breaks more often then any car i have ever had. Every time I take the car in there are probems, I always hear ' Ill have to see why that didnt get done, Ill have to check why that got broke, Ill have to check who checked the car off as done in that state" Bottom line, if you want an unreliable car, with poor service that cannot be serviced anywhere else, Autohaus is your placed.