Me and my senior father just enjoyed watching Dunkirk. The service was great from the front door throughout. My dad uses a walker and facility is very accessible for him. Very nice theater with smiles abound.
600 E Washington StPhoenix, AZ 85004
From Business: Screen Count: 1
My first visit to Harkins West theatre. I was going to see Deadpool. Their website said it was showing at 8:50 p.m. . So I showed up at 8:30. When I arrived at the ticket booth I noticed the sign at the ticket booth said it was playing at 8:30. So of course the employees just assumed I was wrong. There was nothing I could do about it anyway so it was kind of a moot point to argue. So as I was walking back to my car very disappointed I pulled up the website once again. And sure enough it said 8:50. So I figured I call the office just to let them know but of course I was still wrong even though as I was talking to them I was looking at the website. I suggested to the young girl who answered that she look at the website and then show it to her manager. As they say first impressions are everything. Each time I visit Harkins I'll have to call ahead to double check the movie time. Fool me once shame on you fool me twice shame on me . I will probably go to Harkins again but not Harkins West.
EXTREMELY DISAPPOINTED WITH THESE PEOPLE! TRIED TO TAKE OUR SON TO SEE AVENGERS AND GET KICKED OUT! BECAUSE MY SON WAS BEING "DISRUPTIVE" BUT NO ONE COULD TELL ME WHAT HE WAS DOING! WE SIRENS TONS OF MONEY AT THIS LOCATION TOO! NEVER AGAIN! WAY TO ACKNOWLEDGE ALL COMPLAINTS! NOT ONE PERSON IN THE THEATER SAID HE WAS A PROBLEM! AWESOME JOB RUINING A GREAT NIGHT AND A REWARD FOR OUR SON!