The Lodge at Arrowhead
7100 W Grandview Rd, Peoria, AZ 85382
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The apartment we rented at the The Lodge at Arrowhead was very nice. The grounds were very nice and everything seemed to be kept up nicely; however, choosing this apartment was one of the biggest mistakes we ever made.
First of all, they force you to use Qwest and take Direct TV; however, they never upgraded their satellites so we did not get HDTV. Qwest was absolutely horrible. We could not get bills from them, so I had to call every month to find out the balance and pay over the phone. After we moved and closed the account they started to send bills!
The worst of it is just hitting us, 4 months after we moved out. We signed a 13 month lease for an apartment last October. My husband then obtained a job in Huntsville, AL and we moved in June. The penalties of breaking the lease were more than the cost of paying the rent through October 31, so we decided to pay the remaining months. I had given my checking account information on the website for paying monthly. I did not sign up for recurring payments. When I tried to pay my July 1 payment, the website would not allow me to pay that way. It was already the end of June, so I called to say that the check might be late. They agreed to wave the late fee. I then sent the check for August 1 in mid July to make certain it got there on time. I did the same in mid August for September. This check was not from the same account I'd saved to the website. Much to my surprise, they deducted the rent from my other account, also in mid August. I talked to them, and they told me that they could not put the rent payment back into my account. They could send my check back, but that was all they could do. I told them to keep the check and credit October 1 so that I would then be done with my rent obligation. I had to move money from my savings account to cover the deduction they made, but I was glad that I no longer had an obligation to pay rent. Then, last week, I received a call telling me that they had again deducted a payment from my checking account. They suggested that I put a stop payment on it ($30). I did not feel this was right since it was their mistake, but I attempted to do it. It was too late as the payment had already gone through.
Now they are holding this rent payment (for November 1, after the end of our lease) until I prove that the payment went through. When we tried to deal with them, they were rude. They blamed me for not cutting off the recurring payment on the website. It is not possible to do that because it does not show that I have signed up for a recurring payment. They should have been able to tell that I didn't have recurring payments by problems in June and July.