Ryan and the Ultimate team were awesome realtors. They did an amazing job at engaging us and making the experience fun. They even checked up on us after we closed! Thank you!!!
119 S Weber DrChandler, AZ 85226
I rented from Ultimate Properties for 4+ years, in two different rental homes and my experience was great! Maintenance was always taken care of in a timely manner and the staff is really knowledgeable and friendly. Moving out of each home went smoothly as well. I really enjoyed working with them and I highly recommend them!
I just want to say a big thank you to the team at RPM West Valley Phoenix! I am moving to Phoenix very soon and they helped me no end sort out accommodation - which has been quite tricky. Compared to a few other rental agencies I tried, everyone at RPM (especially Lisa) have been wonderful. I look forward to moving soon, thanks, Kerry :)
RPM has been a really big help to us. We are very pleased at the level of administrative proficiency when we interact with them. They've done a stellar job while managing our apartments throughout the Phoenix area. We have been with RPM WV Phoenix since 2013. We recommend them to any business or individual looking for superb quality in property management. I'm impressed !!!
Unfortunately, this site does not allow providing a 0-Stars rating...I received reasonably speedy response to service inquiry made to this company, where I had requested service and provided 3 candidate dates. Response was within 1 day and indicated there would be scheduling follow-up within an additional day. This was good... IF THERE HAD "EVER" BEEN ANY SUBSEQUENT FOLLOW-UP...I received no follow-up after 5 days, so reached out again 5 days after original outreach. Another 5 days have passed with ABSOLUTE ZERO FOLLOW-UP/COMMUNICATION.To me, this illustrates a culture of COMPLETELY NON-EXISTENT CUSTOMER SERVICE.In the end analysis, I now believe I am very fortunate there was no customer service on the front end, as I can now move on to find a company that actually values customers, will do what they say they will do, and will hopefully gain me as a long term customer.Thanks...for absolutely nothing...
There is no option for zero stars but if there was, that is what they would get. I rented a property from this company for 1 year. ALL of the staff were rude and unprofessional. I was told several things before the lease was signed then after that, everything changed. The property was "as is". The paint was horrible and it was dirty when I moved in. I spent days wiping down blinds and walls. Every 3 months or less, there would be an "inspection." It was a constant reminder that the property was not your home. Because of this feeling, I knew that I would not renew my lease and we didn't even fully unpack our things. When I moved out, I was told not to patch small holes and return the property as it was before I moved in. I hired a professional cleaning company and even patched holes. However, when I got my deposition, I was charged for cleaning, paint, a pool replacement key (the key never worked and it was the one they gave me upon move in), and for a satellite removal fee. I NEVER had satellite service, in fact the satellite was on the home when I moved in. When I called and told them and presented them with the photos I had of the home before I moved in AND a letter for direct tv confirming I never had service, they ignored all of my phone calls, voice mails, and emails. I went to the office to let them know that they had wrongly charged me. The next day, I was called by someone who stated, "As a 1 time courtesy, the owner would give me my money back for the satellite but it was my fault that I did not notate this on the move inspection." However, the move in inspection consisted of one of their employees coming and writing down the color of the carpet and walls. He never inspected the outside of the home. I guess they call that courtesy but clearly they knew I wasn't going away and I would have took it to court if I had to Now a week later I get the corrected disposition and they took another $4.15 for paint. Keep in mind the paint was horrible when I moved in. This company made me sick to my stomach. I hated giving them my money every month because they were shady from day one. DONT RENT FROM THEM OR LET THEM MANAGE YOUR RENTAL PROPERTIES. If you do, take pictures of EVERYTHING, even if it seems unimportant. They will try to take your deposit at the end. I would bet they've been sued a few times due to their shady scamming ways.