ZERO STARS! NOT RECOMMEND AT ALL! NOT CUSTOMER FRIENDLY AT ALL AND THEY DO NOT VALUE ANY OF THEIR CUSTOMERS. GO SOMEWHERE ELSE! THEY WILL TAKE YOUR MONEY AND TELL YOU OH WELL, GET OVER IT. VERY BAD CUSTOMER SERVICE. THEY TOOK MY MONEY. AFTER BEING A CUSTOMER SINCE 95 ONE WOULD THINK THAT THEY WOULD VALUE THAT. WRONG, VERY WRONG! THEY WOULD RATHER YOU GO SOMEWHERE ELSE THEN TO HELP YOU. THEY TOOK MY MONEY AND TOLD ME THERE IS NOTHING THEY WILL DO TO HELP ME. WORST PLACE TO PUT YOUR MONEY UNLESS YOU DONT MIND THEM TAKING YOUR MONEY. DO NOT PUT YOUR MONEY IN GW. THEY CARE MORE ABOUT THEMSELVES THEN A CUSTOMER AFTER 20+ YEARS. WORST CUSTOMER SERVICE EVER. NOT CUSTOMER FRIENDLY AT ALL. DO NOT PUT YOUR MONEY IN GW. GO SOMEWHERE ELSE. THEY ONLY CARE ABOUT THEMSELVES. THEY DIDN'T EVEN WANT TO HELP ME AFTER TAKING MY MONEY. THEY JUST TOLD ME OH WELL. NOT RECOMMEND AT ALL!
I originally had 3 real estate loans for over 10 years with Gulf Winds Federal Credit Union. I paid off one and tried to work with them on the other 2. They were not helpful after months of requests. I would NEVER use or recommend them to any one else.Jeff
I have been a bank teller and have never seen so much mass confusion in a bank. When I opened my account I was not told I could not have temporary checks until I asked a couple of days later. I had no atm card and no way to get to my money because I work 9-5. WHAT? no Saturday hours? That's unheard of. Then, I got a day off and tried to call to get some account info and was 64th in line on the callers list. Then I was told at the bank that I cannot call a local branch because they are not cleared to give any account information because they don't identify over the phone. Its not rocket science. get a birthday, ss# or account #. Also, today as I tried to call the number given (479.9601) to get account info, I was given the option to press 9 to get the extension number I wanted. I pressed 9 and then it asked for the ext #. good. then after I pressed 642 for the extension, it rang about 10 times and took me back to the original greeting, over and over. this bank and its service sucks.
Service was rude. In particular Lisa Washington who is on a major power trip. We have been customers for 17 years (business and personal). We will be moving our accounts now as this is no way to treat long term clients.
Been a member since the 1980's. Great loan rates. Service is excellent. Great mobile app to manage everything online. Branch locations downtown, Cordova, and Nine Mile Road. When problems have come up, they always work things out to satisfaction.