Worst Customer Service I have ever experienced in my life. Sales Clerk Jamie was very rude and has no knowledge about the products he sells. Acted like he could care less about whether or not we ever come back to the store. We spent $225.00 worth of product which we had to go get our self's. 25 lb bags etc. So don't go there if you have a bad back. You won't get any help. I live walking distance to this store, but will travel across town for my supplies in the future. Still got alot to do installing a huge pool. Hopefully the next store will appreciate our business. Jamie certainly did not. I give them 1 star since they had the supplies, but an "F" on customer service ., I will not shop there again. I will make sure to spread the word of where not to buy your pool supplies though.I was in Retail for 30 Years and understand good and awful and unacceptable treating of a customer. MIne was unacceptable. Sincerely,Paul A. Chase Local Resident.
Our pool looks fantastic! It came out so much better than we expected. The whole group of people that work for Gulf Coast Pool and Spa is amazing, too. Bill, the owner, was great. He was always there to answer any of our questions and solve any problems. He was always available for us. Donna is great, too. She always answered my emails very quickly and was great to talk to on the phone. Aaron, the foreman, is a great guy. He and his crew was always there on time and didn't leave till that's day's job was done. He even came back after hours to get some things done. Very nice guy. Anne, who explains how to operate the pool, is great, too. She even came out on July 4th to show us some things and to clean our new pool so we could swim during the holiday. Thank y'all so much! We love our new pool. We highly recommend Gulf Coast Pool and Spa! We went to 5 different pool companies in town and was glad we chose them. They do not disappoint.
I had the Fort Walton Beach office install a child safety fence and I am very disappointed. They showed up almost two and half hours late and when they show up I expected a crew of people who have done this before. The one guy is the one that came out and measured for the job and the female with him had a messed up foot and was on crutches. I had to help bring the pieces to the fence in so she would not have to do it. The drill the brought with them was rented which is okay, but I do not believe this guy had ever used one before. Five hours later when they finally got finished installing 100 feet of fence they did some clean up and left. However, I still have dried up concrete and dust all over my pool deck that now I have to find a pressure washer to get off. My final statement is that this company is very unprofessional and I will do everything possible to avoid any of their stores.