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- General Info
- Shop your local Walmart for a wide selection of items in electronics, home furniture & appliances, toys, clothing, baby gear, video games, and more - helping you save money and live better.
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- Marks Square Shopping Ctr
- West Pensacola
I purchased a Money Gram money order needed to pay a bill. I mistakenly put the wrong pay to info in. I went back to Walmart to see if I could exchange for a new one. The cashier was unsure but looked in her Manuel for the process to exchange, but, I had to wait 24 hours. Came back with money order/stub and receipt only for the cashier (Sara) to tell me there's nothing she could do because I had put in the wrong name for whom the money order was going to. I explained to her what the previous cashier stated to me and she still was not TRYING to help me. She called a CSM and they both claimed they couldn't help me. She did give me a form to contact Money Gram. So I went to my car and called Money Gram. I told the rep my issue and she said "you must take it back to the place of purchase with the stub and receipt to get a refund". I explained to her that Walmart states they can't do that because I put the wrong pay to name in. She says no they can refund it back but they must put in the correct code for that issue and they can call Money Gram for any questions about the code. So I go back in and let cashier (Sara) know that i took her advice and called Money Gram and this is what they said. Still not willing to help she called another CSM over that was not willing to help and she called her supervisor (Scottie) about my issue and even he was unwilling to help. I told him I called Money Gram and they said the cashier has to call for the code she would need to complete the transaction. Scottie looked at me confidently and said "ma'am I know Walmart's procedures and store policy and we can't help you. I asked if they could at least call Money Gram for the code as Money Gram stated that was all they had to do. All three said no. Again I went to my car and called Money Gram again. The next rep told me the exact thing the first rep told me. After trying to get help from Scottie and his cashier for an hour, I decided to go to another Walmart out of my way on the other side of town. I went in and told the cashier my issue. She called her supervisor for help, but, he knew exactly what to do. The exact thing the very first cashier at the first Walmart looked in her Manuel and read. She called Money Gram to get the code she needed (a 2 minute call). I was in and out in 10 minutes. It's good for Scottie to confidently know his stores policy and procedures but you gotta be able to back it up and it's ok to say I just don't know or get trained from someone that does.
A number of RVers boon dock overnight near the Murphy gas station in the front parking lot. As a local resident, let me give you some advice: don't boondock here. You are placing yourself at risk of being a crime victim. The store is a typical Walmart super center with goods and services available in high quantity and with Walmart pricing. Other comments below about the clientele are very accurate. I'd opt for a campground about 4 miles west near Pine Forest Road on Wilde Lake Road if I valued safety over saving a few bucks.
The customers are rude, crude and socially unacceptable. They have no manners, none. They
push you, let their kids run wild , they do not discipline
them. Kids open packages and put their dirty hands
on the food or drink chocolate milk or drinks that
aren't paid for and then walk out of the store. They bite
into the fresh fruit, then laugh at you if you say something, I hate the store I only go there when I have
too. Most of the "kiddie crew" that is hired for this store
are exactly that 'KIDS", they don't know how to stock, I
watched a young black guy stocking the fresh vegetables and fruit and he was pitching the tomatoes
up to the top of the shelf. Who wants bruised vegetables. The managers don't know what to do,
because they need the help. But mostly everything
now comes from Mexico and Mexico is our enemy
as far as I can tell on the news. Why doesn't Wal-Mart
stop buying foreign vegetables and fruits and seafood.
among other things.
I store is good the staff is good , but other customer are rude and mean. I hate to go here only if I have to. I will drive all the way to Blue Angle or Hwy 29 if I have the time. I am hanidcapped most of the time they don't have a motorize cart. People will run into me on purpose and action as if my very very low speed cart is going to hit them. The last time I will there I left crying.
Phone: (850) 455-9852
Address: 4600 Mobile Hwy, Pensacola, FL 32506
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