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Avoid renting from them if you can. For 2 years, we inquired several times about our carport leaking. They supposedly paid someone to come out for repairs but that didn't happen. Inquired again when the shed started leaking as well. Nothing was done to fix it which oh well, wasn't our house and we did our part. Guess who had a deduction from their deposit for 'carport clean up' for all of the water/dirt stains. Us!
They also kept $300 for a flea treatment after we moved out which is interesting because our dogs have been on Trifexis for the last 3 years.
Out of our $1,600 deposit (including pet deposit) they kept $1,235.
Aside from needing fresh interior paint and a new air filter, Heather lead us to believe everything checked out okay. We left the house how we found it (besides the paint). We hired their suggested cleaners, pulled weeds, laid fresh mulch (which apparently wasn't good enough because they charged us $53 to lay down pine straw on top of the fresh mulch and in areas where pine straw wasn't located when we moved in). We took really good care of that house. They actually have grass now because we treated the yard for fire ant mounds and we also sprayed the exterior of the house with insect killer since bugs like brick, changed out the ac filter religiously, paid rent on time, etc. Thank goodness we bought a house and won't have to deal with ridiculous rental properties like this one.
Suggestion to the rental company: Ladies, learn to be honest and fair.
Suggestion to the reader: Rent through someone else or accept the fact you won't get a majority of your deposit back
Wow, I should of come on here and read these reviews prior to applying. This Company is extremely unprofessional and being in property management myself I can say that with 100% certainty. I filled out an application with them and after I filled the application out Tina tells me even though I'd be moving in mid month I would be responsible for a full months rent and security deposit and than pay the pro rate the following month!! Who does that?! I rent houses too and that is the dumbest thing I have ever heard! Than she calls my husband (mind you she has been dealing with me from the very beginning) and tells him that because we didn't put a deposit down on the home right away she rented out the house and I called earlier in the day to ask if I could put the deposit in their bank but I got the voicemail. She gave no common courtesy of hey someone else is interested and I know you have a $50 application fee invested so far. Nothing..... but she can call us to tell us she rented the place. Horrible horrible customer service and I work with people relocating to FL all the time and I will not recommend this company to anyone based off of the customer service they provide. Could you imagine if I actually leased? Guess I dodged a bullet after reading these reviews. Steer clear! I will be talking to the Broker tomorrow but from what I am reading here I'll most likely be wasting my breath.
If I could give a negative 2 star rating, I would. I have never had an issue renting a home and I have moved regularly over the last 10 years. After driving by a property I liked, I contacted Sunquest for information. First of all, they were not very friendly at all. Most realtors are outgoing because they want your business. These people acted like they couldn't care less. It was like pulling teeth to communicate with them - I felt as if I was bothering them. Here's where my HUGE issue begins with this company.... I was told I had to transfer $70 to their bank account before they would review a submitted application. So on Friday at 2:00 I deposited the money, sent in the application and all other information they requested. I called and they verified they received it and would be in touch. I had made clear that we were needing to move quickly but that didn't seem to concern them at all. We heard nothing Friday. I called Monday morning at 9:30 and they said they were just now pulling my credit (come on, it takes 5 minutes to pull someone's credit) and they would get back with me soon. No phone call. At 4:30 my fiancé called to check on it again and was told that the property had been leased. An application had been approved two weeks prior....tell me this isn't unethical! We were not told that there had been an application already approved, otherwise we wouldn't have applied. They took my money, refused to issue a refund and didn't even bother to give us a courtesy call. I own a business and I know without a doubt that the way this was handled was dishonest and unethical. I should have been more aware of who I was dealing with - since this issue I have looked further into the company to see that they have a habit of taking people's money. Stay away from them!
I lived in a house in Milton, FL that was managed by Sunquest Properties from December 2010 to July 2013.
Over the 2.5 years I lived there, I found Sunquest to be an extremely easy company to do business with. For the most part, those 2.5 years were just me paying my rent on time and not really having much interaction beyond that.
At one point, my septic tank was full and the was a bit of backup in my sinks and tubs. Pretty gross, but I called Sunquest and Teresa was very helpful and got someone out to pump the tank immediately. No disputes about paying for it, no hold up, no delay. They even paid for some septic treatment packets to be added each month.
Since most of the reviews seem to focus on the checkout and deposit, I'll say I didn't really have problems on that front. My inspection was scheduled in a very rushed manner because my mortgage company kept changing dates on me, but Tina was very flexible and made an appointment to meet my deadlines. She simply came into the house, took a bunch of pictures with her digital camera and told me they would be compared to the pictures from the last checkout to determine what my responsibilities were. She was very friendly and courteous.
Now, I will say that we worked HARD on getting that house ready. We filled in all the holes we made, painted over them, cleaned the windows, etc. But the thing is, these items are all specified in the documentation I got at the time I moved in, so while strict, I knew what I was getting myself into.
At the time of inspection, there definitely was some normal wear and tear. The walls had some dull or shiny spots from normal wear or fresh paint. Little marks here or there, and there were a number of items from the previous tenant. Namely, they had "patched" the carpet just by stuffing a square of carpet under the baseboard, some paint stains in one of the bedrooms, and some weird depressions in the bathroom wall.
On top of the normal stuff, there were some other things I just outright damaged and can't really excuse. Most notably, my 16 year old sister-in-law spilled some ramen noodles on the carpet 3 days before my inspection, and the stain was rather obvious.
I haven't gotten my official paperwork back yet, but I was notified this morning by Sunquest that they'd be returning all but $160 of my initial deposit. Really, it's fair and I'm happy.
Your experience may vary, and I'm not claiming that Sunquest is perfect. However, the claims of "criminal" and being illegally billed "thousands" of dollars certainly doesn't match my experience. Given how professional and nice all of those ladies were to me during my stay, I'd assume the other reviewers must have trashed those houses, honestly.
I'd recommend Sunquest Properties to my family members.
I would give this company 0 stars if I could. They are criminals bottom line. DO NOT rent from them, especially if you are military. They will go after you because they know you are busy and there for a short time. Expect to be charged post-leaving for thousands of dollars above and beyond the deposit, regardless of how much effort you put into leaving the property in good condition.
This real estate company has a reputation for victimizing its renters, see also http://local.yahoo.com/info-25870255-sunquest-properties-of-nw-fl-incorporated-pensacola
I too was victimized by this company. I left the house immaculate, had repainted the entire inside of the house that needed painting when I moved in. I put in new floring, new fencing, new light fixtures, hired a cleaning crew upon moving after 7 years. I had an awesome rental history at this house. They never showed up for the final walkthrough so I took 52 pictures. They had 30 days by Florida statute to return my deposit or give me written notice as to its use. They did not do this and lost all rights to my deposit and still 3 years later have not returned it. They put a $2500 collection account on my credit report. They do this to extort money from you that they legally have no right to. They continues to charge rent after I moved out, they charged me for turning on utilities after I moved out (which FL statute says I am required to removed utiities when I move out), rekeying the house (yes after I lived there 7 years), etc. This company has violated many FL tenancy statutes but does not care. If I still lived in the state I would be suing them. I did file a complaint with the state which I highly recommend everyone does. Keep your documentation and only send copies. These are horrible people to do business with them and I hope the state comes in and shuts them down.
I wouldn't recommend anyone using this company to lease from, especially anyone in the military. Things were fine until our checkout inspection from the house we were renting. We were charged a ridiculous amount of money for things that were either preexisting or, through my experiences, have always been considered normal wear and tear.
When we moved in to the house, the carpets were supposed to have been professionally steam cleaned (part of the rental contract). We vacuumned up carpet powder for about the first two months we lived there. There were numerous nail holes in the walls of every room in the house when we moved in and we got charged to have them all filled and painted, instead of the last tenant. There were curtain rods in the house when we moved in and we considered them to be a pre-existing condition so they weren't noted on our move in inspection sheet. Apparently they weren't supposed to be there and we were charged to have them removed and the holes filled and painted. One of the rooms had little plastic glow-in-the-dark stars on the ceiling when we moved in and we also considered them as pre-existing (like wallpaper or paint). We were charged to have those removed as well.
The major problem was that we left a few days earlier than originally planned and Sunquest refused to reschedule our checkout inspection so that we could be there. They said it would be no problem and that we didn't have to be there. Well, if we were there, this problem may have been avoided. When we saw the charges, we disputed the fact that most of the stuff was either pre-existing or was "normal wear and tear" as stated in our lease. Someone screwed up the last tenant's checkout inspection and the curtain rods and stars on the ceiling were never noted. Sunquest refused to admit that maybe they had missed these items and offered nothing in return. We were charged $275 for labor and considering that the work shouldn't have taken more than 8 hours, we were billed for the maintenance at $35/hr. The few times that we had to have maintenance done on the property, it took weeks for the maintenance man to return phone calls and come out.
If you rent from them, expect to lose a large amount of your security deposit. They won't budge on any of the charges and they charge for every little flaw. They also charged us a $250/pet NONREFUNDABLE pet deposit.