Sears Appliance Repair
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The tech that came out was a total professional. He knew his job and had outstanding tr sansing troubleshooting skills. He had work on our Sansung smart TV before and when an electrical storm took out the TV, we were so thankful when it was him that showed up at the door. Outstanding work ethic and wonderful people skills. All Sears techs should be like him. Thanks, Mr. Bill, for all your diligence and hard work servicing the Emerald Coast area. Sears, if there are any bonuses and monetary awards for outstanding and exemplary service, Mr. Bill is most deserving of all of them and a promotion!
Again, thank you so much. :-D
I had my fridge repaired on Nov 10 2016. I noticed on Nov 11 2016 where they charged my debit card twice for the same amount. Since then my account has been overdrawn and over draft fees have occurred. Sears response: " we show where the amount was only taken once". Banks response: " That's between you and Sears". I'm screwed, NEVER pay for service with a debit card, write a check instead.
We have been a customer of Sears for many years, My nightmare started July 28th with my washer having issues. I had purchased the extended warranty so I called Sears repair. It took two weeks for the repair tech to come out to check the machine. Then he had to order parts I had to wait another two weeks. Once the parts arrived the repair tech came out they did not send all the parts so I had to wait another two weeks. The part was reordered and arrived within a week the repair tech came back and guess what wrong part! The entire time I had a ton of large boxes stacked under the carport. Finally, on September 16th my washer was repaired. Problem started in July. I called customer service repair numerous times to be told there was nothing they could do, to being hung up on, then requesting a supervisor to only being told she would open another repair ticket which I did not need. I have to praise the repair tech he was awesome! I will never, purchase anything from Sears again!!!
Our repair guy was very nice, although late. The tardiness wasn't a problem because another repair took him longer than expected, which I understand.
My icemaker was fixed to satisfaction but I will never call Sears again for a repair simply because of the ridiculous pricing. The diagnostic fee is $180. The repairman was at my house for 30 minutes total and the part cost $140. My total bill came out just over $400. Luckily I had a coupon to help but I still thought the $320 I paid for this repair was way too much for a refrigerator that is less than 2 years old! I asked the technician what the fee would be if I chose not to have him repair it. It's still $180 for finding out what the problem is (which took about 5 minutes), whether they fix it or not. I think that kind of diagnostic fee should be applied to the cost of repair but it is not. They charge labor on top of that. I've done business with Sears for years but I'm officially done.
Phone: (850) 308-5175
Address: 7171 N Davis Hwy, Pensacola, FL 32504
3704 N Pace Blvd, Pensacola, FL 32505
7801 Sears Blvd, Pensacola, FL 32514
8301 Scenic Hwy, Pensacola, FL 32514
840 W Michigan Ave, Pensacola, FL 32505
4025 N Palafox St, Pensacola, FL 32505
917 N 58th Ave, Pensacola, FL 32506
9551 Pensacola Blvd, Pensacola, FL 32534
801 S Old Corry Field Rd, Pensacola, FL 32507
4563 Bell Ln, Milton, FL 32571
6050 Highway 90, Milton, FL 32583