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Neighborhoods
Oakhurst, Northeast Pensacola
Categories
Landscape Designers & Consultants, Landscape Contractors

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George P.

07/23/2014

Overall

Deserves zero stars. I'll start by saying that they were hired by the developer/builder of my new house and I did not hire them directly. I moved into the house just a couple weeks after the sod was put in. The lawn never came in properly. The sod was not healthy and never took well so weeds took control of my entire lawn. Hartman Enterprises took no responsibility for helping me fix the issue and avoided me at all costs. They would be in the neighborhood laying sod in other new houses but would always hand me an excuse why they could not stop to look at my lawn. I was eventually contacted via text message by the owner who only wanted to use text messaging and although he was often in the area, did not want to stop and talk directly with me. Their customer service is the worst I have ever experienced and is truly non-existent. Extremely unprofessional. Eventually they agreed to spray for the weeds. It has been months and they never came to spray even after repeated phone calls and texts. I gave up and hired another company to get the lawn back in shape. Worst customer experience ever...I paid for a new house and a sodded lawn but only ended up with weeds and more bills. The same experience has been repeated by many new home owners in my neighborhood. There are plenty of lawn companies out there...no need to waste your time with this one.

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