I had a very negative experience with Computer Masters. The hard drive on my daughter's computer crashed, so I took it to this shop to see what could be done. They could not recover the data, which I understand and is not the issue. After two days when the computer was not yet working, I decided to pick up the computer. Instead, I received a call from the technician working on the computer, and he proceeded to harass and manipulate me to the point that I was in tears at the end of the call and agreeing to let him "fix" the computer with a used hard drive that he assured me was LESS than one year old. He "had no problem at all" with selling me a used hard drive. So I trusted him. Two days later I paid $188 and picked up the computer. That night, we spent 6 hours trying to install programs such as Microsoft Office and several others. We received errors with every attempt and finally gave up. I noticed that out of a supposed 500 GB hard drive, only 199 GB was available. The next day, I called some other computer shops and talked to 4 other computer techs who were all surprised that I was sold a used hard drive, and each one believed that it was causing the installation issues. So, we bought a brand new hard drive at Best Buy for $50, my husband installed it in less than 30 minutes and 2 1/2 hours later, the computer was running beautifully with all drivers and programs installed and a whopping 440 GB still available. And now for the part that really makes me angry - the hard drive my husband removed - the one that Computer Masters put in and told me was LESS than a year old - it was FIVE YEARS OLD!! The tech at this company lied to me on more than one occasion and had no problem charging me a lot of money for it. I learned a very expensive lesson and I hope this review will save someone else from wasting money with this company.
Great locally owned business and personal computer store. See them first for your business or personal computer needs!
I've been calling computer places for 2 days, trying to get somebody to get up and look in the back for a spare floppy disk they have lying around. (Because I needed one for a BIOS update). No place would even check for me. But when I called computer master, she checked for me. Found a floppy disk in the back. Then, offered it to me for free. :)
I am very disappointed with this business. I dropped my printer off 5 months ago and waited very patiently. Weeks went by with no word so I called and left a message. I called 3 more times over the course of 3 months and never received any call back at all. I would have been totally ok with a call saying they were unable to get the necessary part for my old printer and that it was unfixable, but to get absolutely no response has been very frustrating and disappointing. They have my printer and my $20 diagnostic fee and I have nothing. I finally just broke down and bought a new printer. I have a feeling they are just too busy with their commercial clients to fool with a little residential client. I do not recommend them at all.