Took my husbands S6 active to get the charger port fixed and they were really great. They had to order the part so they gave my husband another S6 active as a loaner phone while he waited on his part to come in and phone to get fixed. We recommend Beacon to everyone. Abraham is really funny and Eddy really knows his stuff. Thanks guys!
I have had my Ipad Air repaired several times at the Davis Hwy location, as well as the Cordova Mall location. The staff has always been very friendly, helpful, and prompt in getting my device back to me. They do an excellent job replacing the screen when it cracks. I have special needs children and this is something that occurs often in our house. The staff goes above and beyond to give the best service. We would not go anywhere else. My husband and I take our phones there too for new cases and screen protectors. They are AWESOME!!!!!
Worst place ever. Bought a Galaxy S6 Edge and within 3 weeks phone stops working. Took it back to then and they tell me I spilled liquid on it. I definitely didn't worse customer service. Will not recommend for anyone. Would advise that no take any electronics to these guys.
I had my screen replaced by Techshell in Cordova mall. After a few days the screen started to separate from the frame, clear defect in the new screen. I was told by the employee "Selam Negash" that I had dropped the phone and it was my fault ( I had not dropped the phone). After I asked to speak to the manager or the owner, Selam made a call and told me the owner would not speak to me. Then when I would not leave, he called security me, this did not work in his favor, because I was making reasonable request and the security guard agree with me. Then when I requested to speak with the owner in the presents of the security guard "Selam" the employee lied too both of us and claimed he was the owner. I checked the LLC files and found that the owner is Haile Bekele, and that the LLC is filed at his personal address "1501 Newcastle Way, Pensacola, Fl. 32504" make this a place of business "and probably violating zoning laws" I would address all complaints to this address. After I pointed this out Selem ran in the back and hid. This is a awful, corrupt, and unethical business. I will be and would suggest not doing business with them.
Spent 150 dollars to get my screen replaced and they broke an LCD. They didn't offer to help, just gave it back to me and told me to leave the store. DO NOT use. Complete con with horrible customer service. They will rip you off and cost you a lot of money!
Phone service has been great, lots of 4G LTE, 3G in Pensacola. Only bad spot is Pine Barren Creek on US 29 north of Molino. Tech took 3 hours to change apps to new phone. Ugh. Still didn't get it right. Friendly. Electronic billing fast, efficient. Changeover was easy, just the app transfer process was slow.
They were able to fix my husband's mess up on his phone since I forgot my laptop when we left Texas for a week on the beach. Saved me a long trip to a different store and just want to state how very much their help was appreciated!!
We were told an internet install would be $199. Cable and internet $49. So we went with the bundle even though we don't watch much tv. The installer came to our house on time. Was very polite. Unfortunately the it didn't work. Something about us being 4500 feet to the box. It took over 2 hours to figure that much out. I took a half day off work. Also, its Friday which is date night for my wife and I. Instead of being out as a couple we are here with no tv, and no internet, watching the Installer try to figure out what's wrong.
waited well over 45 minutes to just get a phone case and they didnt even have it. employes are sloppy and all have beer bellies