Beautiful, clean, and affordable, but we felt neglected, unsafe, and even unliked so we left before 90 days even with the full expectation of losing a hefty deposit. The caregiver to resident ratio seemed to be far too low, and it felt like more of an independent living environment. The dining room servers and the resident assistants made my loved one feel ignored and disliked. No one really appeared to like their jobs except the receptionists. The management made me feel that they were more interested in holding us to a contract and getting a monthly check than in our family member living safely there. Be very careful when choosing a facility, and don't be deceived by appearance and marketing materials.
Bad place!! Understaffed!! The residents get overlooked. They don't receive scheduled baths, sometimes the bed bound residents dont get their meals. Meds are late as well!!! Don't let the renovations fool you! They will not take good care of your family!!!
I had a difficult situation with my mom because I could not find an assisted living facility that had a bed available or that was willing to take my mom, if they did have a bed available. Within a couple of days, Assisted Living Locators of Pensacola were able to find placement for my mom. The staff are extremely caring and work as if they are trying to place one of their own family members into a facility. I highly recommend them.
This facility is better than some, not as good as others. It's pretty small and on a nice property. They had a van that took their clients shopping, to the casino, and to the doctor but it would often break down so they bought a car. It's more like a free taxi service, if the driver is available. But doctors appointments have to made for Fridays, and I don't know how they get everyone to their appointments. They keep this place relatively clean, but my mom did have on and off trouble with roaches. The facility flooded badly during the last tropical storm and they called family members to come pick them up. The staff is friendly and do their best, but there are never many people working. It might be okay for someone who doesn't require a lot of assistance. There's not much in the way of regular activities. The food was good once, now it's mediocre. Things have gone down hill with the most recent owners.
Mr Horton is such a blessing. He assisted me every step of the way when faced with the difficult decision of placing my Mom in facility. He went out of his way and would highly recommend his services to anyone in need.