If you are military or civilian and are searching for a home to rent in Pensacola please consider using anyone other than Mark Downey & Associates to do business with. I was stationed at NAS Pensacola for training with my wife and two kids. From personal experience they are mediocre for the homeowner and terrible for the renters. Unfortunately their office is drastically understaffed making their ability to provide good service impossible. Our A/C went out in late summer on Saturday morning with a newborn in the home and temps were in the 90's. We called MD&A and no one answered. We left a messaged but no one returned our calls. We called the emergency hotline they provide for an additional cost each month for timely service and no one answered. We went two days in the sweltering heat before they got someone out there to fix it. They also refuse to do walk-throughs with you before entering or leaving a rental property, so if you have any discrepancies it is your word against theirs. For any first time renters, please take pictures, video, and write a list of items that are messed up with the house you move into no matter how nice it is. Doing this will save you a lot of time and money when dealing with a company like MD&A who will nickle and dime you when you vacate. There are absolutely no guarantees that you will get any of your security deposit back despite what condition the home is left. There are multiple examples on the BBB website describing such actions. Please check out the BBB complaints below to get a feel for the way MD&A does business. http://www.bbb.org/northwest-florida/business-reviews/real-estate/mark-downey-and-associates-in-pensacola-fl-90013327/complaints#
My husband and I paid $80 to get approved to rent this house and then we were given the lease. First of all, from the very first phone call to the last, fees were constantly added on. The lease Agreement had an entire page regarding our pet. We were willing to pay the $300 pet fee (no problem) yet they have in the Agreement that they can without any warning give us 1 week to get rid of the dog for absolutely no reason. It named obvious reasons and then other reasons such as barking. Really? He is not an obnoxious dog yet he can't bark at all? It went on to read that they could make us get rid of the dog for other reasons not listed. This is ridiculous! As I mentioned before, our dog is NOT obnoxious but he occasionally barks and this company was not willing to budge on the wording of the Agreement. I expected Shanan to call the owner of the home and maybe find out to what extent this was meant to be or maybe even console me by saying that means excessive barking or even elaborate on the other "reasons" not listed within the Agreement. She was simply rude and not once tried to convince us to stay or offer more of an explanation.She said, I will just cancel the lease and good luck finding something else! Bye! This is NOT how you run a successful business. I wish I had the home owner's contact information so they would know how this company acts towards potential renters.
Tom and Linda are extremely unprofessional!!! They ran a credit check on me before I moved into one of their rental homes. I paid $800.00 a month and $800.00 deposit. After I moved in I saw that the house was bug infested. I called them several times and they finally came out to spray. It didn’t take care of the bug problem so I had to call them again and again. In over the year that I stayed there they showed up one other time to spray but it still didn’t take care of the bug situation. They took their time coming over if something wasn’t working properly in the house. The attic door had fallen down and I asked them for over a month to fix it, in the middle of summer, the heat was pouring into the house, and I had to prop a ladder on top of a box in the middle of the bedroom just to keep the attic door shut. The dishwasher broke and they never fixed it, the pantry door fell off the hinges and they never fixed it, someone tried to break in and the front door wasn’t closing properly and they didn’t fix it. Linda told me that she wouldn’t fix anything unless it was in writing. I wrote her a letter and left it in the deposit box, along with my rent check. She got my check but I guess she never got my letter. Funny how that happened. She’s also supposed to BY LAW give 24-48 hrs notice before showing up at the house, but she always came over unannounced or would call on her way over. One morning I woke up to hear voices in my backyard, which startled me, and there she was w/two men who were tearing down the swing set. She said she called and left a vm but I was sleeping bc I work nights. When I checked my vm she had called only 45 mins before she showed up. She and Tom also told me after I’d been there the full yr of my lease that I broke the lease bc I didn’t write to them 30 days before the end of the lease to tell them I was moving. Which was a lie. I had also been calling them for weeks to see if I could stay just a couple more months and Tom waited three weeks to call me back to say I could. They took a check from me for another month’s rent and said they could keep the $800 dep for my next month’s rent, which I agreed to. Linda told me I could stay in the house until Oct 31 for that last month. I was happy w/that arrangement. Then I came home on Oct 6th after work at 1:00 a.m. in the morn to find an eviction notice on my door saying that I had 3 days to get out!!! She said she never told me she could keep my deposit for rent bc that was illegal. She’s a thief and a liar and so is Tom. These people will steal your money, lie to you, and ruin your credit if you rent from them!!!!!!!
Your rental could be on fire and they would still say "please enter a request for assistance online." They have no sense of emergency or urgency. Not to mention they take your money. I do not like this company.
I rented from this company and the people and landlords afre awesome