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El Dorado Furniture - Pembroke Pines Boulevard

Map & Directions
(5 Reviews)

12201 Pines Blvd, Pembroke Pines, FL 33026

(954) 436-7900

CLOSED NOW
Today: 10:00 am - 9:00 pm
Tomorrow: 10:00 am - 9:00 pm
4
YEARS
IN BUSINESS
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General Info
El Dorado Furniture was established in South Florida in 1967 by Manuel Capó. The family-owned company has grown with 13 stores and 3 outlet centers in the state of Florida. With a selection of furniture from manufacturers from all over the world, El Dorado is among the top 50 furniture retailers in the country. El Dorado features a special shopping experience with the integration of El Dorado Boulevard into all of its showrooms. This concept allows customers to walk through the store in a setting that resembles a street in a big city. Each "room" is separated into the latest furniture styles, turning a conventional shopping experience into something unique for everyone. Additionally, El Dorado is committed to serving each customer, by respecting their needs and time and treating them like a part of their family. 50 years later, Manuel Capó's legacy lives on through his sons, who all make up the company's Board of Directors. These family ties ensure that El Dorado Furniture continues to uphold the values and ideals first exhibited by an ordinary man with an extraordinary vision.
Hours
Regular Hours
Mon - Sat:
Sun:
Payment method
amex, discover, master card, paypal, visa, cash, all major credit cards
Neighborhood
Pembroke Lakes Regional Center
Categories
Mattresses, Bedding, Beds & Bedroom Sets, Children's Furniture, Furniture Stores
Other Information

Parking: Lot, Private

Bike Parking: No

Wheelchair Accessible: Yes

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Reviews

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Overall

Mariuxi Portal helped my mother and I pick all of our new furniture and I must say, we are both very impressed with her dedication and knowledge! She went above and beyond to make sure everything was taken care of. We can not ask for a better experience at el dorado! She is the reason why we will always be back. if you ever need the advise from an expert who cares about your purchase, go to Mariuxi!

luqueta

01/17/2011

Provided by Citysearch - 
Overall
Discurtious

On My first visit to the El Dorado Pembroke Pines store, a gentleman attended to me. He did not rush me nor pressure me. I went back with my daughter to see the set I liked. There was a lady who assumed I was going to buy the set and started the paperwork without my OK. I was only there to let my daughter give me her opinion. I thought that was very discurtious of her. Didn't even like her attitude.

lplynn

12/10/2009

Provided by Citysearch - 
Overall
One of (if not) the Worst Furniture Stores in the Area

In September, I paid in full for merchandise that was supposed to be delivered in mid-Oct. The furniture finally got delivered yesterday (Dec 9. (One of the pieces looks somewhat different than what I recall. Until I can get out to the store to see the floor model again, that, however, is another issue.) What is the issue now, is that at no time during the three months I was waiting for the furniture did the store representative and/or manager of the store proactively call me to advise me of further delays. Rather I had to call into the store myself - at least three different times requesting that someone update me about the status of my delivery. I finally only got the furniture when I did because I called to ask about it. Over the course of my many converstions, neither the manager or the sales woman I dealt with seemed very ""sympathetic"" to my plight & the manager refused to provide any kind of credit adjustment despite the fact that El Dorado had my money - and I had no furniture - for a two-month period which was not part of my original contract with them. I have written the El Dorado website about my inconvenience and frustration - but have not yet received a reply.

poogli

06/16/2007

Provided by Citysearch - 
Overall
VERY BAD CUSTOMER SERVICE. UNCARING MANAGERS AND BAD PRODUCT.

I BOUGHT A BEDROOM SET, THE SET WAS TOTALLY UNSYMMETRICAL AND VERY BAD PRODUCT SO I WANTED TO EXCHANGE IT TO A BETTER ONE. THEY DIDNT WANT TO HELP ME, NOT EVEN WITH MONEY. I WROTE A LETTER TO MR. LUIS CAPO AND HE MADE TO HIS TEENAGER ASSISTANT TO CALLED ME. SHE INFORMED ME THAT EL DORADO FAMOUS POLICY IS NOT REFUNDABLE. I WANTED TO UPGRATED TO ANOTHER SET, I WAS WILLING TO PAY MORE EVEN THE DELIVERY. HE DIDN'T CARE! I WENT TO SPEAK WITH THE MANAGER FROM PEMBROKE PINE AND A VERY COLD SPANISH LADY WITHOUT CARING FOR CUSTOMERS, TREAT ME HORRIBLE. I AM SO PROUD OF BEING SPANISH BUT EL DORADO FURNITURE FROM PEMBROKE PINES MAKES ME SICK BEING SPANISH. DONT EVER GO TO THAT STORE, PLEASE GO TO CITY FURNITURE THEY ARE THE BEST. EL DORADO NOT EVEN WITH MONEY CARE ABOUT YOU. ONE THE BUY IS DONE, THEY TREAT LIKE A PIECE OF FURNITURE. THE WORST EXPERIENCE I EVER HAD LIVING IN THIS COUNTRY. PLEASE DONT BUY ANYTHING YOU WILL REGRET IT FOR EVER LIKE i DID.

rblt5

05/26/2005

Provided by Citysearch - 
Overall
Very Poor Communication and Absence of Service

Very poor communication on delivery, very poor (lack of) follow up. Attempted delivery three times, poor communication twice and damaged product the other occasion. Asked repeatedly to speak to management and NOBODY EVER CARED ENOUGH TO PICK UP THE PHONE. Rep claimed on a damaged piece he would replace and never a follow up on that either. Good product but cross your fingers nothing goes wrong!!