I thought, wrongly, that a store that was sister to the one in Miami Beach, would be okay. My 2 blankets were not cleaned, as promised, after 8 days, After 2 fruitless visits, was promised a phone call when ready, which I never received. Went back today to find out hours posted on internet are not the store hours, for which the very nasty receptionist blames the owner.
This is the worst dry cleaner in USA be careful if you drop off your clothes with them and his name is perfect cleaner awful !
Best experience ever !! I am pleased and impressed with the new management. Customer service was great very professional the lady was very helpful and courteous i took my very expensive gown that had a nasty stain they were able to remove it left my gown as if i just purchased it from the store. I am very content i really recommend this cleaners best so far.
my experience in this drycleaners been really good since the new owner took over. Great customer service my clothes is always on time you cannot beat the price 20% off every time you prepay I am satisfied customer.
Absolute worst service I have ever experienced since the new management took over. Poor promptness, poor customer service, and zero professionalism. I took my wedding dress to be cleaned. I was told it would take 2 weeks they took 3 1/2. When I finally received my box and I opened it to check my gown I noticed my very delicate and expensive veil had been rolled up into a messy ball and stuffed in a corner of the box. When the employee opened the box in the store to show the veil was inside they broke the clasp on the box. I never write reviews and I absolutely never complain but I feel so insulted and disrespected by the way I was treated. They treated something so special to me like garbage and I recommend EVERYONE go elsewhere. Literally anywhere will surpass the most basic expectations. Save yourselves the inconvenience and frustration. I will never ever return to this cleaner. If I could give negative stars I would. It's a shame the management changed bc I had never had problems at this cleaner before.
Terrible customer service! They ruin your clothes and they blame it on you. You need to take pictures of your clothes before you hand them to this particular cleaner. I am surprised they are still open. CUSTOMERS BEWARE!! You have been warned so if like taking chances of ruining your clothes or losing them, please go there and they will oblige without any problems.
They might be alright if you speak fluent Spanish. As I do not, I cannot get any cleaning instructions across.
The costumer service was great and the prices were even better.
This cleaners brings excellent work, but I would like to see again the nicest girl who used to be working there on Saturdays and weekdays
After using this cleaners for three years for ALL my husbands clothes with no problems, they shrunk two pairs of my husbands pants and one shirt. When I took them back the young lady behind the counter immediately got defensive and rude then told me and my husband the owner wouldn't do anything about it. And even went on to tell me it was impossible for them to shrink them. Never even got the chance to speak to owner. Don't use these cleaners. Sometimes things wrong. But its all in how you handle it.