Where to start. I contacted Yami a week and a half before the event for a very specific cake. I had been searching for someone to make a special cake, even up in doral and I chose this bakery even with the little following and reviews they had. I felt very confident when I spoke to the owner that she knew what I wanted based on the photo I sent her. The day of the party I was setting up and my husband calls me frantic. He says the cake looks NOTHING like the photo. I asked for a specific design that would look disastrous if the baker modified it which she did. The design was completely different, it looked like a basic chocolate cake that could be bought at publix and the taste was not even worth the look. The worst part of it all was the customer service. I called Yami to explain to her everyone in my family was disappointed with the cake and she went off on me that the baker worked very hard, that i got a close design of what I asked for and that because she believed it was fine there was nothing she could do. I had ordered cupcakes along with the cake which were perfect but tasted just ok. The cake was a disappointment. Did not even put it out. Really upset with the outcome and Yami. As an owner you should handle complaints and criticism with grace. Do not give people false expectations if you cannot deliver. She was absolutely nasty when I told her how upset I was at the outcome and how important this very expensive cake was. She had no empathy and did not even offer a solution or even discount. I offered to take it back because that is how displeased I was and she would not take it back and I understood her completely because the cake was a disaster. First picture the cake on the right is what i asked for and left is what we received. Second photo is how the cake should have been made.
Was waiting for over 30 min...no one offer not even water or give us the menus...I had to go get them myself.....waited another 10 min had to get in line and placed my order to go.....and still waited 20 min.....HORRIBLE CUSTOMER SERVICES ....HORRIBLE... WASTE OF TIME
If you're looking for the real deal, look no more. This are tasty, fresh and priced right.
I would recommend it to anyone who wants to eat traditional Colombian food. The bakery is excellent as well.
I don't know what the first reviewer is saying because , there is a gentlemen that speaks English and is super nice always remembers my order . this place has the best croquet's and Colombian empanadas. DELISH!!!!!!!! I'm so addicted to the food here.
What a nightmare dealing with this bakery over the phone and in person.If you do not speak Spanish, DO NOT ORDER FROM HERE! I tried getting quotes over the phone and agreed on the style, size and price of my cake. When I go to pick the cake up it was larger than I asked and more expensive. Tried talking to the lady about my order and she was not able to speak English. Asked for the manager, no manager. Just a very unprofessional place and would never order from them again. Over-priced too!!!!