Real Bad Apple !! Stole my key and some tax papers (had to get the Police involved). Asked that the checks be made out to him personally (Jim Furlotte), instead of the company ... wonder why? When he arrived to start the job, he increased the price by $300. He tried to increase the price a second time (this time for $800) after he laid the floor, but before it was finished. When he told me he was finished, I couldn't inspect because the floors were wet, so I took him at his word and paid him. When I went in the next day, I found: 1) The cuts where the new wood he installed met the baseboard looked like a child had made them. There were large spaces. He suggested we install a molding (what?) 2 ) Two empty gallons of Finish were left behind ... one was Semi Gloss, the other Satin. 3) The new floors did not receive a final coat, and what was done had some bare spots and some areas flooded with Finish (gobs). 4) A smaller floor that that he was supposed to sand and finish was not sanded (there were still over 30 small paint spots). He just painted Finish right over the old floor. Again, some areas did not have Finish on them and others were flooded with Finish (gobs). I've been in the construction industry for 40 years, and have NEVER seen this level of incompetence & dishonesty. Also, he claims to be a member of the BBB. Another lie. STAY AWAY FROM THIS DIRTBAG !!
Encountered one of their vans on the highway. He cut across 4 lanes of traffic in one move and then tailgated me. Once I pulled over to let him pass, he got in front of me and slammed on the brakes, and swerved repetedly to keep me behind him. This guy has some serious road rage issues.
Had him work on our new home to buff the floors, refinish some areas and add shiny lacquer. Looked pretty good. Had to have him come back twice though to fix small areas that we noticed including a couple spots missing lacquer, a boot print in the lacquer and a paint bristle under the lacquer. He claimed it was all because our heating system wasn't working properly (even the scratches he left on the floor after simply ripping out the bristle and not fixing the mark?). We had the brand new system fixed twice and turned up the heat like he asked. (BUT it is also early October and the weather hasn't been THAT cold - just in the 60s and 70s.) We thanked him for his time and even offered to pay him for coming back (despite the fact that it should have been addressed the first time). We received rude text messages back today when we thanked him and asked how to compensate him. Including this gem from this morning (spelling errors and all): "Done. Thnks but no thanks on referals. Ur just 2 picky 4 us. Its a floor. Wen furniture is mov bac u wouldn't c it. I was told heat was on. none of this would b happen n." He should have either taken us up on our offer for more money to fix what should have been done in the first place or if he was annoyed with us, just not said ANYTHING to us after fixing the problem. Childish comments like that are not necessary. We live the next town over and weren't trying to inconvenience him. Sorry if we want a nice floor after paying thousands of dollars for having it done in our very first home that we are trying to take pride in. He says he is accredited by the Better Business Bureau and he promotes this on his website. But the BBB says he is not accredited by them and there are complaints with them too about him.
Flunkie, deadbeat, horrible workmanship. Says he has been in business for 28 years. Don't know how that is even possible with the quality of his work. Run, don't walk away from this guy!