This agency is the most incompetent, unreliable government entity I've ever had the displeasure of dealing with. No one will ever return your calls or answer the phone.Dont bother going in either, no one is ever at the front desk either. We have had a supposed court date to review back child support for over 2 years now and have not heard a word or an update of the status of this court date since it was filed. We have also been shuffled between case workers 3 times in a year with no reasons as to why. Our paper work gets lost in the process and supposed court dates disappeared! It has been 10 weeks since I've spoken with an actual human from this agency and I've called and gone in at least 3 times a week! It's ridiculous that our tax dollars pay for this!
Child support services for St.Clair County are unprofessional and unreliable when it pertains to busi ess. I suggest that anyone that will have a Child Support Case dealing with St.Clair County please secure a lawyer. My case went from 8,000 dollars In arrears to 1800 a significant change because of wrong doings of DHR in St.Clair county. I have been having issues with mistakes on my account for a year now, and the latest issue has been going on for over 12 months now and it's 2015. I consistently have to communicate and follow up to make sure corrections are made and those are not even done or IF DONE in a timely fashion. Having the correct legal representation and being proactive is your only success.