City Tire Inc
18525 US Highway 231, Pell City, AL 35125
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Avoid this place for the sake of your safety. This shop put new front pads and rotors on my car, approximately two months later, the retatining bolt flew out of a rotor, locking my wheel up, and nearly causing a very serious accident. After explaining the situation to the owner,his response was "well, it doesn't sound like you can prove anything, so I'll see you in court if you choose to take it that far." CLICK. The unprofessionalism and wanton disregard for customer satisfaction at this establishment is second to none. Take my advice, and the advice of my fellow reviewers, and AVOID THIS PLACE AT ALL COSTS.
With some alignments can be very difficult and if he had to come back 4 times he only paid 1 time other stores would charge for each and alignmetns depending on the car or truck they will work till it is right. All there tires carry warranty even with used tires they give 30 days so if it was no warranty she ran over something that voided the warranty and that can happen with any tire new or used so this sounds like a situation they could have worked out if they just talk to the manager or owner they have always helped me that's why I'm writing this.
Tried to get an alignment here. Had to take it back 4 times before it even felt close to correct. After 1000 miles it wore out both front tires because of incorrect adjustment. When I took it to the dealership they said that it looked like children had done the work. All bolts were loose. They said I was lucky it didn't come apart and make me wreck. During all of this I bought a tire for my wife's car. After driving it home and waking up it was flat. I took it off and took it back and they said they wouldn't warranty it. WILL NEVER SPEND ANOTHER DIME WITH THIS COMPANY!!! I advise everyone who needs tires or alignment work to go elsewhere.
03/05/2012Provided by Citysearch -
Purchased tires from there and brought new rims in the box purchased somewhere else.They mounted the tires to the rims and did damage to all four rims.I noticed damage when i got home to wash the truck.I took truck back to let the owner (Bobbie) look at the wheels and he states that he wasnt doing anything bout it.I do not recommend these guys for ANYTHING!!!
05/23/2008Provided by Citysearch -
City tire warped my rotors. After I told them this they refused to fix it unless I paid again. After talking to potiac dealership they told me it was very easy to warp the rotors on my car and its very easy for mechanics to do it. City tires refused to call pontiac in front of me for fear of conformation. And repeatedly just told me ""You can't prove it"" After they replaced the rotors at a lower cost (I shouldn't have had to pay that anyway) the new rotors were still warped. The mechanic told me again I would have to pay for new rotors. He refused to try and please the customer. I've never experienced worse customer service. I would not even in the least bit recommend this place. They might mess something else up on your car and tell you that ""you cant prove it""