Great people, great autos. Jonathan and Bryan bend over backward to assist with the car buying experience. Highly recommended.
So as I write this up, I am sitting in a jeep service center having to replace a part for my 2016 Jeep Compass I bought on the 6th of this month. I'm having to shell out 75 dollars WITH my warranty I got from my bank (thank god). I was waiting a month to post a review about them. I'm glad I did. My sales person was okay, a little pushy and I had taken my stuff from my car by myself which I thought wasn't very professional with the fact that she didn't ask me if I needed help but then came a little after probably because I was taking long. The finance manager Keith, was also just okay, he was nice at first but then I had called him about a bill of sale without the warranty (which he didn't mention was optional at first, but then I read down at the bottom that it was and asked him about it. He agreed it was but it felt he did so begrudgingly). Once I asked for the bill of sale without a warranty he said "oh so you don't want to protect your vehicle". I didn't appreciate that but he said he would fax it over to me (being that I live 2 hours away). Never faxed it. Called again, he was out of the office. Called once more and got J.D. Very nice manager, professional and was able to fax it albeit a little later in the day but that was fine. I was just glad he made it happen. Which is why I'm giving this place 2 stars instead of 1. I'm just wondering why a diagnostic wasn't run before I bought this vehicle. The sheet they gave me when they had checked the vehicle out was done in the beginning of July. So not very recent. The warranty they offered was for 2,041.00 and was for 1 year. The warranty I got from Redstone was for 8 years and 120,000 miles. Thank god I went with them. Without that warranty I'd be paying 300 dollars. NOT OKAY. Especially since I've had my car for only 12 DAYS. This will be my first and LAST Enterprise purchase and will probably go with Hertz rental cars if I ever need one. This left a very bad taste in my mouth.
If you are accustom to spending money with those who believe in and conduct "good faith" business practices you may want to think twice before making a purchase here. Based on my experience, this business has LOW QULITY BUSINESS PRACTIES. No effort to communicate with consumer about concerns /no effort to recover consumer trust =DISSATIFIED COUSTOMERMy husband and I purchased a vehicle that was advertised on Huffman Auto's website. We had a trade-in vehicle that used towards the purchase. The trade-in vehicle had a remaining loan balance. After several weeks /almost 30 days of this recent trade-in not being paid off I gave the Brian at Hoffman Auto a courtesy call to inquire about the process and was given the proverbial excuses the check's in the mail and there must be some misunderstanding or delay in processing but that he would get on the matter and get it resolved. A few days later we left a message with Brian that all he needed to do was fax the tracking number of the "mailed" check to the lien holder or text us the information. We never heard back from Brian or anyone at Hoffman Auto. I'm not sure what business relation Hoffman and Auto Class has with one another but Auto Class was used draw up the sales contract and is the business name on my Bill of Sale. Because of that, I contacted Auto Class as well after almost 60 days of non-payment on the trade-in and spoke with Christian who again claimed he would get on the situation. Long story short I ended up passing the problem onto my attorney after which(surprise) the trade-in was paid off. Always follow your first mind. I knew I should have stopped at Carfax with my trade-in and sold my car. They buy cars all day long and you get the payment/paperwork the same day. Then I should have went to a more reputable car dealer who cares about their customer and their business reputation!!! Lesson learned!!
Nice experience. Not pushy at all. Answered all our questions. I like the fact that the price is on the vehicle and you don't have to play the negotiating game.
I was in the automobile business all my life.my Dad was in it when I was born.so I'm retired now.So basically I was in it 40 + years in Birmingham.The frist time in my 62 years I went car shopping.I found out quickly alot of car folks that i knew n did business with didn't want to mess with me..hu hu..I went to Legacy told them what i wanted n what i was going to pay less that a week they had my White Mercedes C240..TO SAY DA LESS I'M VERY PLEASED.N TELL EVERYONE THAT ASK ME....GO THERE......
They are really helpful. They have a nice selection of cars in which they will allow you to test drive and have checked by a mechanic of your choice before you buy. They will also work with you on your down payment and your monthly payments if you keep them updated on your situation. I've had my car BMW 550i almost 6 months. Not one problem. Owner and staff very friendly.
I have bought seven cars from this place. I have never had a complaint about them. I have gotten to know the owner and he is very honest. When I have pointed out problems with a car I'm buying, he has always gotten it fixed. He is honest and has great character. People who have written a bad review of this place must have them confused with someone else. There is no sales guy. That means no hassling and no pressure. His prices are great and he is the first I go to when I want another car. I can't imagine anyone in their right mind giving this place a bad review.
I had a great experience with David Hutto! He was very professional and really cared and took the time to help me and it didn't matter one bit that my credit was shot! This is the one place that didn't charge me a high down payment, and there was not ONE catch either! no hidden fees! my monthly payment was under 325! I was blown away how great he took care of me! and they give me a $100 every time I send David a customer!
They sell JUNK and all their "as is" cars have problems. Do not buy from Pelham Imports unless you want to spend twice what the car is worth due to repair bills. 3 weeks after I bought a car here it was in the shop for a $2000 repair. Buyer BEWARE they will not honor their warranty and their mechanic will put a temporary fix on the problem.
These folks are GREAT. They got the car I want and I'm getting It at an UNBELIEVABLE price. Post pictures next month. BAAAAD!!