Brought my 2002 Ford Explorer Sport originally because it was running hot. The thermostat and coolant had to be replaced. This cost me $590.00, charged me $350 in labor. Had to take it back because the coolant started leaking and left puddles on my garage floor. I was told my water pump was bad. Then why didn't you mention that before. Of course this costed me an additional $280, $200 was in labor charges. This place is not reliable and I believe they are overcharging their customers. I will be taking my truck to Ford if there are anymore problems
Please do not buy no car from mike he sale you a junk car and want u to finance the junk car.he took my son money for his car note to pay his rent and suppose to fix my son car and he still did not fix it yet he is a con artist.keep giving every excuse.bad business to go to for a vehicle.
I rate this place a zero. Terrible place to purchase a vehicle. Save yourself the headache, time and money. Mike Kie is not professional and always makes excuses for everything. He is out to take your money and runs a shady business. DON'T waste your money on the junk he sells.
I wouldn't even give it one star. I'm on my last year paying off my car and the service gets worse and worse. Mike prefers cash only. When I tried paying in check he ripped it up in my face. He has made sexual comments to me before and has accused me of being months behind. When I show him I had all my receipts he doesn't apologize for the mistake. He just didn't update the "book". Very unprofessional business which is sad because the other employees are very kind people. I've met Allen M. Small (manager) twice he was very kind and professional. Mike Kie is the general manager. And I'm sad to say I don't recommend this place to anyone.
I was having problems with my 2000 3 series bmw so I brought it to Cartex. I told em water was leaking out and I wanted to know from where they told me I would have to leave it over night so they can inspect for a water leaks. That night I went and passed in front to see where they had my car to see if they had worked on it. It was sitting right in front of shop so that anyone could come and strip parts from it if need be. Well the next morning I go there and the guy tells me the waters leaking out of your car as if I didn't already know. So I asked well did u run test he said water was coming out intake he just did not know where and would charge me 350 to take a look. I politely declined and said I would be right back to pick up my car. I went back drove home and noticed door had huge bend in it must have been from someone trying to jack it up the wrong way. After considering options I went back and politely addressed the situation the lady said the way her guy had jacked up my car there was no way it could have bent and insisted it was like this before I brought it as if I didn't know how my own car looked. I told her we'll go call the guy that jacked it up. He then contradicted her if that's the right term and said he hadn't jacked my car up at all. So I asked him so sir you never bent my door he said no sir and lied right in front of my face. I then shook his hand and said god bless you sir have a nice day. It's a shame how people can be dishonest about simple things nowadays please please please do not go to cartex auto for any issues I know there's a more reliable mechanic you can find.
I was in town for the Christmas holidays and when I went to leave, my vehicle wouldn't start, they diagnosed and repaired the problem in less then 2 hours. Very reasonably priced. Yelp has their address incorrect. The correct address is 2646 Westgate Pearland, Tx.
Whatever u do never buy a car from here they are literally put together with parts that don't belong to it they lower Milages on a car and they sell them more than they worth..... I bought one there and put over a 1000 dollars worth of fixing and they expected me too pay 400 a week plus all repair whatever u do DONT BUY A CAR FROM THIS PLACE
Because we strive to keep mechanically good running vehicles you can rely on our cars and are treated with respect. We welcome you to bring a mechanic with you to inspect your car any time you are ready to buy.In Response to Ricky Quals, I spent over a Thousand dollars fixing the problems on his girlfriends car, Gave him a loaner car to drive to San Antonio,We offered to trade him back and they would not accept, his girlfriend became demanding and would not let me use the mechanic I started with to finish the work, that seems like we tried to take care of him, who else would have done all that?. We lost about $1200 on that deal trying to make it right. He was just one case of hundreds that did not work out. We sell good cars that are real cheap, sorry it did not work out for them.
Recently I bought a car from this place and I am disappointed. The sales person and owner is very nice and I did my research by obtaining a Carfax report on the vehicle I intended to buy. Bought the car and two days later, the check engine light came on. I understand that we bought the car as is with no warranty but I doubt the owner didn't know about the issue. The owner did have his mechanical change a part on the car but couple hours later the check engine light came on again. I regret buying this car and paying $3600 cash for it. Be careful when buying a used car.