I wish no stars was available for this pathetic business. Burned my back with their hot stones. Way too hot. Massage was so painful I couldn't move for a week! Offered to give money back and wanted full bank account information to do so. No money. Just lies. Go to hired hands, they know what they are doing!
It was awesome Angela was great very nice had me feeling relaxed an comfortable i would highly recommend this place
I have been getting massages at this location for many months. My favorite therapist is Johnny.
Booked an appt. for my Birthday and confirmed rate twice before booking. I was offered free hot stone for my birthday. Two hours before my appt., I received a call and informed me that my rate would be doubled because they made a mistake. I was put on hold three times and talked to three unprofessional , disrespectful persons and was told-- "You can either cancel your appt. or you have to pay doubled rate". After two hours, I was put on hold three times, finally Ms. Morgan ( who claimed she is the manager, refused to give me her last name) got on the phone and she was even worse, she gave me final decision that I could cancel due to their mistake or I had to pay doubled rate. There were absolutely nothing she could do . She refused to give me her supervisor's name or contact info either. My BD plan was totally ruined just because their mistake. I was so frustrated that my blood pressure went up and almost went to ER. DO NOT go to this location unless you want to get stressed
I have a hectic work schedule which involves travelling at a moment's notice for long periods of time. I moved to the downtown area and began using the Midtown branch. I tried cancelling multiple times and I got the run around every time, i.e. I had to physically go to this branch to cancel, I would be receiving a call from a "cancelling agent" which never once happened, and so on...I just recently went to this branch and cancelled my membership and asked if I could get some of my paid sessions back. I asked for them in gift cards, if I could have my paid sessions rated at the non-member full price to cut down the sessions so they would still make money. I asked to speak to the manager, but she was "on the phone and could not talk to me and she will call me within the hour". That phone call never happened. The front desk people are great, along with the massage therapists, but the management and the business is terrible.
What a great find! I had back pain and was looking for an appointment on a Saturday & was able to find this studio which could accommodate me. I did not want to go to a chain or have sign for a membership. Connie was my therapist and I was not disappointed - she helped my pain and even found I was developing adhesions so I am returning for a follow up appointment which will not be my last! The studio was very attractive, clean and welcoming. Highly recommended!
Each of the therapists here has been incredibly helpful to me. Heather, Frances, Connie, and Brandon, all know their stuff! You will not be disappointed with the service here. Lianna, the owner, will match you with the perfect therapist based on what your need are.
Deanne is the best, helped my legs and arms feel so much better.
I couldn't get my regular guy to do my massage and ended up going to DeAnne and she was amazing! Fixed all my problems in one visit. For sure going to her from now on, sorry other guy. :(
I will make an appointment soon. It will be with DeAnne she told me about this place today. While she was working for my sister. For our thanksgiving party we all got chair massage from her. She is awesome.