Holden Oil

Don't use Holden Oil out of Peabody, MA!



Improper installation of liquid propane tank, line connection and pressure regulator and overall settings by Holden. We called 7 times in past 7 weeks. Submitted a letter to Holden two weeks ago about issues and logged concerns and issues several times in February. Improper and irregular pressure device or setting. Burned 950 gallons of propane in 8 weeks. Technician was not going to show up to fix it despite our scheduled appointment February 16. Reneged on that then I begged after shoveling a snow path for one hour that morning.



950 gallons depleted in 8 weeks despite only 65 degrees thermostat the entire time, only 2 people living in the house and 3,500 sqf heated since once zone was turned off.

All 3 of our neighbors, with similar size houses, use 2,000 gallons total per year. Holden’s runrate with their installation on our property has used 950 gallons in 8 weeks.



Then technician came out and told us to buy furniture to save heat! Then he spent 30 minutes outside likely re-adjusting the pressure regulator that was on too much flow and wasting propane. Technician on February 16 was rude and the worst customer service I have ever received from a provider.

Fuel pressure and flow was wrong and our neighbors with same size house and even higher temperature heat setting and twice as many people used 33-50% as much as our tank. We averaged only 65 degrees thermostat usage set in 3,500 square feet zones total. Holden refilled 10 days ago and already 140 gallons used without any cooking usage and 37 degrees outside average.



Holden refused to send a technician to evaluate after we requested today after seeing 65% on meter this morning, March 26. Was 80% at fill up of 1000 gallons tank just 10 days ago. $2,370 or 950 gallons depleted in 8 weeks. Despite a 96% efficiency heating system and only 2 people usage. We paid for the full tank on purchase of house at closing January 30 after Holden filled it up on January 26.



Today, March 26, Holden person Mark would not send a technician out to re-adjust the pressure regulator or check the tank even though 140 gallons burned in 10 days since they filled it up and warm outside.