Ordered my wedding cake from here and from now on, I always recommend this bakery to anyone planning an event. They deliver on time and are professional. The cake is delicious and great quality for the price you pay.
I ordered a cake for a baby shower. I go to pick it up the lady looks at the cake and runs in the back. She then tells me it's missing an its a boy sign. Later she tells the colors are wrong the designs are wrong. She tells me to come back in 20 to 40 mins. I tell them the shower starts in an hour. They admitted it was there mistake. When I asked the owners daughter for a discount she chuckled. Horrible customer service. Cake was nothing I asked for. Sloppy work and filled with poor excuse for humans. excuse the language but that is what they are.GENSIS in Paterson is wayyy better 9735234212. Never again with grinis. Stay away unprofessional and don't take direction.
TERRIBLE. I ordered a cake and received confirmation. The next day my husband called to see when he could pick it up they had no idea about my order... I immediately called them to jog their memory, but no one answered so I called again and let the phone ring. I knew they were there; my husband even informed them seconds before I called. As the phone rang and rang someone picked it up- listened and hung up- that happened three times. At that time it had become more of the principle than anything. I finally got through after 7 repetitive calls; they remembered speaking to me, and said the cake is "not ready" they were hesitant at giving me an approx. ready time so I figured it would be a couple hours or so. I asked again for a ballpark time they said... 20minutes. I feel the troubles that I encountered w/ this bakery is not worth my money and frustration for such average cakes and most of all careless customer service. I've earned my money;to be Frank, they have not... There has got to be other dominican cake bakeries that deserve the business. Mary's cakes deserve NO stars!Update: They said they would call me in 20 min. After forgetting to make my cake; followed by ignoring my calls.. Its been 11hours- no call- no cake. EXTREMELY UNPROFESSIONAL... They are thee worst experience I have had.