Island Wide Appliance
321 W Main St, Patchogue, NY 11772
|Mon - Fri:|
Phone: (631) 224-9229
I recently called Island Wide Appliance to service my telescoping downdraft stove vent. Their office personnel were courteous and knowledgeable. After scheduling an appointment, they called the day before to confirm the appointment and on the day of the appointment they called at 9:30 am to provide me with a two hour window of their arrival. I found their technicians to be skilled and competent and they arrived within their expected window. I recommend them and will certainly call them again for my next appliance repair.
We have a 4 month old Frigidaire refrigerator we placed in our garage that suddenly wouldn't keep ice cream frozen. Under warranty, Frigidaire directed us to service companies. For no particular reason we first contacted General Keystone Service who were, in a word, incompetent. We then called Island Wide and were handled courteously and professionally. More importantly, the Service technician, Mark, was OUTSTANDING. He knew exactly what the issue was and followed up with us after he came to our home. He knew more than the Frigidaire service center people. His insight and information have helped us build a case to have the refrigerator replaced. I can not recommend him more highly.
12/12/2011Provided by Citysearch -
Their service man was lovely. Dealing with the office is a different story. They are curt, unflexible and are not customer friendly. Unfortunately, they are the only company in our area that services our appliance. Had I any other options, I would happily pay a different service company. Based on reading another person's account that their customer file has been ""tagged"" and they will no longer be serviced, I am afraid to give too much information. Buyer beware. If you have another option for service, take it.
08/03/2011Provided by Citysearch -
I was put in touch with this company by the warranty company that I purchased my appliances from. Needless to say, from the first phone call three weeks ago, I should have known this company was going to be a problem. Stuck because I had a warranty, I went throught with making an appointment. The service man came and was nice. He left saying he was going to call me with the part information and let me know what to expect...The next day, the owner Eric called and left a message asking if the machine worked and to call him back. I called him back, and he never returned my phone call. I called a few days later...no phone call back. I finally called the third time and was promised that after a conference call he'd return my phone call. No phone call again. I called the next day, mind you this is going on about two weeks and still my washer is not working, and was told that they don't work for the warranty company and the parts were on backorder. I had no idea they even ordered parts. The gentlemen Foster was rude, and unprofessional stating that he has flaged my account and they will NOTcome to my house and complete the repair work. The owner Eric is not a good business man for keeping a customer waiting for two weeks. I'd think twice about calling this company for any repair service. I'm just trying to save you from aggrevation and from getting upset.
10/15/2010Provided by Citysearch -
Recently my dishwasher stopped working and found out that Island Wide Appliance is the place to go for all your high end repairs.The dishwasher was serviced by Island Wide within a few days and the technician that was sent to my home was very nice and gave my wife and I some great customer education.Thanks So Much Island Wide!!!!
09/15/2010Provided by Citysearch -
Last week my refridgerator completely stopped holding temperature right before the holiday weekend. I called several local repair services who indicated the soonest service call was more than a week away! Islandwide was very accomodating in my emergency. They visited me the next day and took care of my refridgerator issue. The technician offered a ton of helpful advice as well. Both their office workers and technicians were extremely gratious and accomodating.