Walked into this Hancock bank one day at lunch and politely asked the teller if I could have change for a five dollar bill. She abruptly asked me if I had an account there. When I answered "no", she said she could not give me change. It left me so surprised, I told her I thought that if I could get change anywhere, it would be a bank. I used to have an account with Hancock Bank years ago. I guess this was one of the reasons I left them along with all the service charges they think up.