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4421 Spencer HwyPasadena, TX 77504Map & Directions
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|Mon - Sun:|
Phone: (713) 947-0590
Fax: (713) 947-0590
Fax Number: (713) 947-0590
Auto Thunder Sounds
Parking: Lot, Free
Bike Parking: No
Wheelchair Accessible: Yes
The very worst experiences that i have ever had. DO NOT use this company. For an alarm or radio installation. I paid for a alarm problem, but was informed by the owner it was my factory alarm which wasn't the problem before your technician worked on my 05 chevy avalanche. After two days of b.s. and another $ 50. Finally i hope everything is fine. If you don't know how something functions or operates just say so. Buyer Beware ! Alarm removal $ 210.00 later what a butch of thieves.
05/06/2012Provided by Citysearch -
When I made my original purchase in November 2011, I was told by the person that all my purchases and labor had a lifetime warannty. I purchased stereo speakers and an Autopage alarm system. Since the original business date, I have had to go back mulitple times to get my installed purchases corrected. The alarm was installed so horribly that I had to purchase a new battery for my car less than 2 months of having it on my car. Recently, I had some work done on my car and when I picked it up, the Service King rep asked who installed my alarm, saying it was not done properly. He said they could repair, but it is best to just take back to where it was installed. At that point, I called Auto Thunder and due to my many times dealing with them on faulty installation, they knew exactly who I was. I told them that my car was not functioning right yet again due to the alarm. My car would not start at all and it was due to the kill switch, possibly. Ivan said for me to have it towed to the shop, which costed me $90. He suggested I leave my car keys in the gas door area, but I refused. I said I would bring my keys over in the morning. On Sunday, I brought my keys in to them at 9:00am. I called all day asking if my car was ready. I spoke with them at least 10 times through out the day and around 6:00 pm, I was told my car was ready for pick up and it was nothing major. I asked what the problem was, and was told by Ivan that it was just an ignition fuse that needed to be replaced. When I got to he shop, one of the workers showed me what needed to be replaced and said the alarm, which they installed, had blown the fuse. After I was given my keys and was in my car about to leave, a different worker came to the car and said, even though the fuse was replaced, he also had to replace my alarm ""module"" due to the fuse blowing. Mind you, I bought this ""module"" on 10/31/2011 and was told there was a lifetime guarantee on it and the installation. When I questioned the warranty and why I needed to pay for it, I was told that all other parts and labor were covered, but not this particular part. I then asked, if I had been in communication with them all day about my car, why was I never told about this module and furthermore, that I would have to pay. He then said that if I didn't want to pay, he could remove the part he had installed and replace the other one. I said, I bought the faulty part from you 5 months ago, I should not have to pay for anything. Once it got to this level, I started to video tape him on my phone and at that point, he didn't want to continue the conversation and walked away from me. When I asked to see the old module, he said he had already thrown away! DON""T GO TO THIS PLACE!!!! Worst Customer Experience of my life!
DO NOT GO HERE!!! THIS PLACE IS A RIP OFF MY SON PURCHASED TWO SCREENS FROM HERE WITH WARRANTY ONE OF THE SCREENS DIDNT WORK HE WENT BACK TO TELL THEM THEY SAID THEY WOULD REPAIR IT FOR FREE WHEN HE WENT BACK THE NEXT DAY THEY TOLD HIM IT WAS 50 DOLLARS. TWO WEEKS LATER SAME PROBLEM AND THE SAID IT WOULD BE FIFTY FOR BOTH SCREENS TWO DAYS LATER STILL NO SCREENS AND NOW THEY SAID IT WOULD BE 100 OR THEY CANT REPAIR THEM I REMIND YOU THAT HE HAS ONLY HAD THEM FOR A MONTH AND A HALF AND HE HAS A YEAR WARRANTY!!
02/13/2011Provided by Citysearch -
I purchased a focal comp set, they forgot about my truck for 3 hours then did a rush install.... They also tried to install a cheaper set of speakers, when I caught them they gave me the speakers I paid for... Stay away from these criminals, you will get better customer service at a flea market, and as far as installs, there back bay is full of aliens working for $5.00 an hour... STAY AWAY!!!
10/28/2010Provided by Citysearch -
I just got in the store and ask about car alarm installation and more, the skinny guy told me a one good price come back later and the same questions and the other guy give me a diferent and higher prices with a kind aptitude...like if u want it take it, if not get out...huuu a never come back,,,and about quality I doubt it.
06/15/2009Provided by Citysearch -
I was in market fo indash navigation system. This was the only place that was willing to help me over the phone. They explained the features very well. Did not throw a lot of technical jargon at me. When I wnet to the store the salesperson took his time and showed me all the nav units that they stock and compared the features for me. I decided to get a Kenwood. Great price also. They donot use any pressure sales tactics. Told me to bring my truck in the next day since it would take 4-5 hours to install the radio and back up camera. They even gave me a ride to my work in LaPorte. I am going back to get some door speakers and a subwoofer installed in my 2009 Ford F250.
Great people, great service.
02/16/2009Provided by Citysearch -
THESE PEOPLE DO NOT UNDERSTAND WHAT CUSTOMER SERVICE IS! WE ORDERED LIGHTS TO BE INSTALLED ON MY CAR AND WHEN I SHOWED UP THE NEXT DAY TO GET THEM INSTALLED, THEY TOLD ME THAT THREE CARS WERE AHEAD OF ME FROM THE DAY BEFORE!! THEY DIDN'T EVEN APOLOGIZE AND TOLD ME TO BASICALLY COME IN THE FOLOWING DAY AT 5:30 PM SHARP OR THEY WEREN'T GOING TO DO IT ANYMORE! KEEP IN MY MIND THAT THIS SERVICE IS ALREADY PAID FOR! SO I WOULD NEVER GO BACK TO THAT PLACE-THOSE GUYS THAT WORK THERE ARE COMPLETE
11/23/2008Provided by Citysearch -
The stereo fell out of the dash on my way home! Yes, it really did! The install was awful at best on the rest of the equipment! They even used the old factory wire to hook up the new speakers after I paid them to run a better quality wire. They get confrontational when you take it back to them to repair what they should have done incorrectly in the first place. The speakers rattle and bump in the panels from such poor installation. I am very displeased with my experience with them and will never recommend them to anyone. I am really shocked at the way I was treated and the quality of the work! I will not even take it back to them to fix the problems they created, not real sure what they would do to it!! The worst 1500 dollars I ever spent.