To start with Mike the salesman’s is incredible! So, where do I begin? My boyfriend and I both had vehicles from Big Horn Auto. I got a Nissan Altima in 2016 and he got a dodge ram 1500 in 2017. A YEAR APART! So, this last November at the very end my Altima ended up getting flooded. Keep in mind I had FULL COVERAGE INSURANCE 500/500 ON IT THE WHOLE TIME I HAD IT UNTIL DECEMBER. So, we had a wrecker driver come pick it up. We tried to get my car back multiple occasions to put it into the shop so it would get fixed and I could keep it. Fred wouldn’t allow us too but, he decided to take the car back to big horn and charge them almost $2,000 to get it back. Big Horn nor Fred Roach never once tried to contact me letting me know what had happen which is overly aggravating. Big Horn has a copy of the insurance papers in my file but, tries to keep saying neither my car or my boyfriends truck has had insurance. So, my boyfriend keeps paying on his truck like normal with in the last two weeks he pays $600 dollars then come yesterday they come and repoed it. Their excuse for it was RICK THE MANAGER closed his account without his knowledge and told the repo man to come pick it up because of my issue with MY CAR. WE ARE NOT MARRIED AND MY ACCOUNT IS COMPLETELY SEPARATED FROM MY BOYFRIENDS. And not to mention they were opened a year or more apart from one another. This is is a SCAM,will LIE LIE LIE LIE AND ARE EXTREMELY UNPROFESSIONAL! *****Not to mention we had a friend have a car repo falsely and the owner of the companies nephew and wife stole everything out of the car then returned it.I wouldn’t even give its place a negative star!
From Business: Mac Haik Ford Pasadena aims to provide all of its customers with top-notch customer service. Our experienced sales staff will help you pick out the perfect vehicl…
Didn't find what you were looking for?
Please help others by helping us do better.
Purchased a car from them and i got into a wreck.so he gave me a loaner and the whole time i was paying for the loaner while i had it 270$ every two weeks for 6 weeks. he told me once the settlement was over and they recieved the money from the people that hit me insurance company i could come in and pick another car no money down and start another contract.i just called him and told them i had 500$ could he get me into something else he told me i had to put at least 1000$ down dont take their word because they will lie to you they will make everything sound good when your there before you get a car but once they get your money thats all they care about they don't care about the customer also the loaner that he gave me the first one the key kept getting stuck in the ignition then the second loaner i got power steering fluid kept leaking out i had to buy numerous bottles over 10. BEWARE DONT TRUST THEIR LIES!!!!!!!! take your money else where
My family and I were victims of hurricane Harvey which we lost everything we own including our vehicle went to Buffalo Auto Sales purchased a 2010 Chevy Camaro gave them my last $2,000 down drove the car for about a week engine blew up on the side of 59 I payed to have it towed back to the shop to have it repaired they repaired it charge me $1,000 for the repairs which I have to make payments to them on top of the car payment plus the insurance got the car back 2 weeks ago car was still running bad took it back too get looked at again they refused to look at it here it is only been with the car now for about a week something is wrong with the motor or transmission again car blew up on the side of 249 this time I live in Missouri City left the car parked at the gas station there's no way I'm paying to have it towed back Buffalo Auto Sales or to my I'm really angry that this was a waste of my money and the people that work there just want your money and don't want to help you get a reliable vehicle vehicle been dealing with the manager while the repairs were being done he assured me that they fixed everything I knew from the day I picked the car up that is still wasn't running right call several times I took it back out there they refuse to look at it just take advantage of hard good working people everything is just about money money money now I'm without a car and no money for another down payment
This place it's a fraud, I don't think they are licensed to sell cars they just want your money, I don't recommend it
I have referred many people to Big Horn and I always tell them to deal with Jeff the salesman. The reason I personally like Jeff he has always been straightforward and honest with me on the vehicles I have bought or test drive. So I am recommending to you. GO BIG HORN, YOU GOT MY WORD ON IT!!!!
I just purchased my first product from them, but out of the 5 Kawasaki Dealerships that I requested a quote from for a Kawasaki Mule 4x4 Pro Ranch Edition, this was the only dealership that bothered to email me a quote back with a price. Then when I got there they treated me like I was an old friend. After making the purchase with the addition of one extra add-on, they even gave me almost $2k off list and got me a real good finance package with no money down. I was very impressed and pleased with them from the owner/manager to the really nice lady who handled all the finance details. I really think God was looking out for me :). I look forward to doing business with them in the future.
I would even give them one start only because we have to on here do not and I mean DO NOT buy any kind of car or truck from here we bought a jeep commander not even 3 months ago and had so many problems with it and to top it off we took to a mechanic and to be told it's a FLOODED vehicle they claim that they check their cars before they sell them but they're liars they always have an excuse for everything and they never want to be wrong they keep on arguing with this like they are right when we are telling them and they want us to still make a payment even though the car is crap so do not and I mean do not buy any kind of vehicle from this company and I am going to report them to the news that way the news knows to report it because how can they do that to people !!!!!!
As we know there are times when things get tough and we need help arranging our bills in order to save the vehicles that we really work hard for and Thomas has done a great job on working with us and helping us and being able to make the payments affordable where we can save our vehicles one of the things that I can say with Thomas is the communication communication is so important and being honest and with that it's when he comes in to help you and today he did and we are so greatly appreciated on how he works with us thank you Thomas keep up the good work and may God bless you and all your family
I purchased a Ford F-250 diesel. Rick was my salesman and needless to say he claimed that he would change the cracked windshield and take the truck to be inspected and never did. As I drove off the property I noticed that they had taken a permanent marker and colored over the check engine light so that you couldn't tell it was on and the abs light stayed on. I notified Rick immediately and he stated to bring it back and they would have a diesel mechanic look at it but they would send it to another shop... Just another lie! I took it to a shop and so far the 02 sensor needs replacing, someone cut the exhaust pipe so the air is not flowing properly. The tires have been plugged but what's sad is that the vehicle had been in a major accident so when someone is behind you your vehicle is driving side ways.There is a knocking sound when you turn on the a/c, purchased a replacement grill and found out they used zip ties to hold the old one all fluids were low! Can't wait for KARMA to kick in!
Awful. Really wish I didn't have to deal with them anymore. Sold me a car that felt like it was going to blow up then problem after problem with it all within the first week and admitted it shouldnt have been sold took me about a week to get ahold of them abiut it wouldn't give me my money back and said they'd let me trade in, increased my payments and now are giving me the run around trying to get repairs done they promised to do when I bought it...don't even waste your time and certainly not your money.