My sales rep Rhia was very professional and nice, after a misunderstanding with my payments the manager was able to step in and fix the situation so both parties were satisfied. My sales rep told me up front what I was getting took the time to go over all my features of my vehicle and even helped me wash out my friends vehicle I brought with me so it was clean before I returned it. Even though it was Christmas Eve they didn't rush they were all very professional and I highly recommend them for your next Volkswagen.
We purchased a used BMW M3 from Rich Morton Mazda in mid-February of 2014. After several attempts to address a recurring "check engine light" we were very concerned that there may be a significant engine problem which had not been correctly diagnosed. We were assured by the service manager as we approached the end of the 30-day warranty period that this was a "known" problem to them and we could rest assured that they would stand behind this car. After another attempt to correct the problem shortly after the 30 day warranty expired, we took the car to BMW of Annapolis. What was diagnosed very quickly was a $4,500 Vanos repair. Rich Mortons refused to repair the car. We were told by the General Manager that we were a bunch of "whiners" and that they were not going to fix the car because the warranty was no longer in place. BUYER BEWARE
STAY FAR AWAY!!! We bought TWO cars and when we went to drive them away they were FILTHY!!!!! Completely dirty! Crumbs, ZERO detailing! We should have returned them THEN!!! ONE YEAR and EIGHT Months later my husband's engine went up and my transmission went!!!! All in the same MONTH!!!! They are TRUE STEREOTYPICAL USED CAR SALES MEN!!! STAY AWAY!!!!!!!!!!!! Very unprofessional!!! A couple of weeks after I purchased my vehicle I wouldn't start right. It was in the shop SIX times!!! It needed a "new starter." They finally replaced it. However, it WAS NOT THE STARTER AT ALL!!! I was still having problems WEEKS LATER!!! I took it back and they told me they fixed it and could do nothing MORE!!!! I ended up taking it to someone else and it was the ALTERNATOR!!!! STAY AWAY FROM THIS PLACE!!!!!