What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
8801 Baltimore National PikeEllicott City, MD 21043
From Business: If it's broken, we can fix it!
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Absolutely horrible experience. Communication was almost non-existent, and they had our truck there for 3 weeks before even letting us know the diagnosis! We actually drove by several different days and saw it sitting in the same spot in their lot, despite being told it was “being worked on in the garage.” After this, I did not trust them to do the repair, so I paid the diagnostic fee I was initially quoted and wanted it towed back home. The receptionist told me the gasket cover was not on, but everything else was and she would secure the bolts and parts in the truck bed. When it arrived home, there was a huge scrape on the side that was not previously there, as well as broken injector control pressure and MULTIPLE PARTS were still disassembled. Much more that the gasket cover I was told. EVEN THE FENDER WAS REMOVED! Please don’t take your vehicle there if you are looking for honest work with honest communication.
Brought in my Toyota Tacoma to have my AC Compressor and Condenser replaced. The price for installation of my parts was un-beatable and the entire install was done quickly and efficiently and I was kept informed during the process. Staff is extremely knowledgeable and professional and treated us like family. We will continue to use European Auto Care for all of our cars!
I took my car there, a Lexus, and they were able to diagnose the problem quickly and fix it for a great price! Very honest people, family owned, and genuine workers. Will definitely make European Auto Care my go-to for all of my maintenance needs.
Dropped my car off at 8 am and at 4:30 no call !! They couldn't get to it!! Sorry! This is Bad business!!! I am a new customer! I Will never come back!!!! And not Friendly at all!!!!
Went here for a simple tire plug. Visit started out ok. After waiting 30 minutes I asked what the problem was. The garage tech could not find the object that was stuck in the tire. I was escorted back to the garage to show the tech. It took me literally 2 seconds to find the object. Even the techs co-worker found this amusing. I walked back into the lobby and muttered what an idiot. The owner/manager asked me what I said and I told him. He then instructed his employees to put my tire back on and refused me service. Then his front counter salesman stated to me Who is the idiot now? Do not go here. They
My sales rep Rhia was very professional and nice, after a misunderstanding with my payments the manager was able to step in and fix the situation so both parties were satisfied. My sales rep told me up front what I was getting took the time to go over all my features of my vehicle and even helped me wash out my friends vehicle I brought with me so it was clean before I returned it. Even though it was Christmas Eve they didn't rush they were all very professional and I highly recommend them for your next Volkswagen.
Please beware this place is a rip-off they took my money and my car still didn't start and they didn't offer any assistance were very rude and disrespectful I'm taking them to small claims court I would not recommend this shop to anyone
Totally unreliable - made an appointment to meet with staff to review problem with my car and they left before I got there after I took off from work early. Had vehicle in shop on 2 occasions all day and after spending almost $1000 the problem still exists and now they want to keep the vehicle for 2 more days. First they said one thing, then something else then something else and then blamed me for wanted my car back fast after taking off 3 days from work early and 2 full days - I've had ENOUGH! Not truthful or knowledgable.
Scott and TJ are great. I had exhaust and brake issue and they took great care of me. Honest, straight forward and very professional. They definitely earned a return customer
just got back from there ..they charged me 242.00 for labor to change 4 spark plugs ..when asked about the charge they said it took 1 1/2 hours @97.00 per hour..#1 how can THAT take an hour and a half #2 ... 1.5 X97.00 does not =242.00 nothing but a rip off place they cant tighten a lug nut for me ever again,,, LIVE AND LEARN
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.