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Your Local State Farm® Agent Will Listen To Your Needs & Help You Tailor A Policy Just For You! Get Your Free Quote & Learn About All The Discounts Available To You!

General Info
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Fax: (626) 405-1498

Services/Products
Car Insurance, Auto Insurance, Free Quote, Homeowners Insurance, Renters Insurance, Life Insurance, Business Insurance
Brands
State Farm Insurance
Payment method
discover, master card, amex, visa
Neighborhoods
South Lake, Southeast Pasadena, Grant Park
Languages
Spanish
Associations
Member Fdic
Categories
Auto Insurance, Homeowners Insurance, Insurance, Life Insurance, Renters Insurance
Other Information

Parking: Lot, Self

Wheelchair Accessible: Yes

Reviews

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Young

11/11/2009

Provided by Citysearch
Overall
Yvonne Burton , Agent

Over 15 years, I have had Yvonne Burton as an agent with State Farm. She is professional, knowledgeable and devoted to her clientele.

While on vacation in New York, I was confronted with a serious insurance problem. Immediately, I contacted Yvonne Burton's office and my problem was resolved.

I am very satisfied with the services I have received over the years with Yvonne Burton.

""Like a goog neighbor, Yvonne Burton is there""

scorder

10/16/2008

Provided by Citysearch
Overall
Lots of other options in pasadena, try someone else first, second and third

This is my first message posted to this site. I have had annoyances with this agent over the years, have now moved out of the country and am still forced to handle her incompetence. I would have changed agents earlier but I was in the middle of a PhD program (now complete thank you very much) and didn't really want to waste the time.

This agent had problems doing any of the following:
1) Providing accurate information (told me damage to a rental car I had was covered in my policy when I was 100% sure that is wasn't..and it turns out I was correct).
2) Returning more than 1 in 5 phone calls.
3) Returning ANY email.
4) Following through with any instructions given (I.e. I told her, IN PERSON, to cancel two policies effective on a certain date..which she didn't, then I called her and spoke to her on the phone and told her to cancel the policies effective immediately...which she didn't)

I do have to say that she is a pleasant and nice person given the minimal interaction we have had but on the whole this is the worst experience with someone who is supposed to be customer service based I have ever had..and I fly ALOT so you can imagine I have dealt with alot of bad situations in the past.

Be warned.