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Animal Shelter Pet Supplies Animal Adoption

General Info
*104 Years In Business *Animal Shelter *Pet Supplies *Animal Adoption; Lang:English & Spanish

Regular Hours

Extra Phones

From Glendale Call: (818) 240-9100

Fax: (626) 792-3810

Please Visit Our Web Site For More Information
Payment method
visa, cash, amex, check, discover, master card
1/2 Block South of Del Mar
Raymond Hill, Southeast Pasadena
Animal Shelters, Humane Societies, Kennels, Pet Boarding & Kennels, Pet Stores, Pet Services
Other Information

Price Range : Average


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Margaret S.



The office staff very helpful and concern for animals but the workers who comes out for animals they don't have a concern for the animals protection this morning (2/09/2017) I have been noticing a dog the people MOVED OUT LEAVING THIER DOG AND COYOTES ROAM THAT AREA MENTONE AND CLAREMONT ST PASADENA,CA 91103 (when you call and it concerns the safety of a dog they don't care about a (dog are a cat THIER concerns laziness in a air-conditioning office but they want the donations not the animals also another time called about some dogs poodle mix with heavy matted furs they have owners who don't care I reported it concerns the animals control don't care they are not doing THIER job



Provided by Citysearch - 
Wonderful Staff, Wonderful Facility, Wonderful Experience

We were somewhat concerned about the Pasadena Humane Society after seeing some negative reviews online about their staff, but today, after dealing with their front desk, adoption desk and adoption person, we found them all to be helpful, cheery and really nice people.

It goes without saying that the facilities are gorgeous. They're kept so clean that you can't smell anything. We had great assistance in adopting a couple of chihuahuas who had come in together and were obviously attached to one another. The interview process can be a little intimidating because your suitability as a pet owner is being looked into, but why would a humane society release a pet into someone's custody who hasn't a proper place for it, or may be some creep who hurts animals?

I was impressed that they were thorough and caring and I would not want it any other way. What a great place, what great people!



Provided by Citysearch - 
Fantastic Humane Society and SPCA

Very Highly Recommended.

Consider volunteering, adopting a pet from or training with your dog this clean and conscientious facility.




Provided by Citysearch - 
Incompetent Follow-Through of Suspected Animal Torture Case

Last year in the spring of 2007, I found a black cat that had literally been sawed in half, and totally
de-gutted, lying out in front of Villa Gardens Retirement Home. Horrified, I called PHS. Got a
VOICEMAIL. It was a Saturday in the morning, just after 9 a.m. and I COULD NOT get ahold of
anyone in person right away. I had to call several times, and after several times of going back and
forth, and back and forth, I got voice mail messages from an hispanic male investigator. Well, he
could HAVE CARED LESS about this unfortunate situation. I got absolutely NO WHERE BUT
FRUSTRATION in this matter. And then I was telling this man that I put the body half in a chux
pad and placed it near the top of a trash bin right outside the retirement village. Then the crowner
was that the officer told me that if I put it in the trash can, they could/would NOT BE ABLE TO
RETRIEVE IT!!!! How's that for service? Yes! AND I AM A MEMBER of PHS TOO!!!! I tried to tell
the man that this looked like the work of some person(s) doing horrendous activities; I DO have
a forensics background, by the way, but the man was disinterested. I think that Mr. McNall and
company have a lot of explaining to do as to why they didn't look in to this matter any further
when it was obvious that this cat suffered a brutal and horrible death while it was still alive.



Provided by Citysearch - 

I had to respond to the individual about difficulties in adopting the cat. I feel your frustration, however, PHS is only doing due diligence in protecting the animals. I was in the office once, where a prospective owner was interested in adopting a dog. She herself was renting and prior to processing the paperwork PHS wanted to confirm with the landlord. To make it short, the landlord was not aware or did not want her to adopt the pet. They just wanted to assure all the i are dotted and t are crossed. You cannot ask for more. I have adopted two dogs from PHS and I have nothing but great experience in adopting the pets. Yes, the family had to meet the dog, and dog had to meet the dog etc. But its just making sure its a right fit. Our last adoption was a Boxer, I was the third person on the list. I was shocked we were the only one who call for the dog. He the best and adores our first dog (dalmatian). I feel your frustrations, but its all for good reasons and to protect the animals.



Provided by Citysearch - 

On 11/29/06, I found a feral kitten with a severely broken leg. I was able get ahold of it and put it in a box. I brought the kitten to the Glendale Humane Society, and they called the Pasadena Humane Society to come and take possession of the kitten.

The next day, a friend came forth and was 100% willing to take possession of the kitten and pay for all medical care. We contacted PHS, but were told that PHS could not release the kitten for 5 days. The vet would look at the kitten and determine whether it was adoptable or would be euthanized. We drove over to PHS and filled out the paperwork so everything would be in order once the 5-day waiting period was over.

In the meantime, my friend was given the runaround -- she was told that PHS MUST contact her landlord to verify that she could have a cat before we could proceed with the adoption. My friend got the landlord's number, got permission to keep the cat (after shelling out an additional security deposit), and called PHS with the landlord's #. PHS replied that it wasn't THEIR responsibility to contact the landlord, but my friend's responsibility to have her landlord contact PHS!

The staff at PHS have HORRIBLE, SUPERIOR, ATTITUDES! They look at you with disdain, and if you try to ask questions or get more information, they refuse to answer. They are more interested in their self-absorbed lives than in placing animals!

Now it is 12/4. The vet has decided that the leg needs to be amputated, but PHS will not do the amputation. My friend is willing to get the cat medical care, but PHS will not allow her to adopt the cat b/c it is ""under treatment"" in the clinic.

If PHS has no intention of treating the broken leg, what ""treatment"" could this kitten be receiving that's so all-important?!!! And if PHS has no intention of adopting this cat out, WHY AREN'T THEY EUTHANIZING IT AND PUTTING IT OUT OF ITS MISERY? BECAUSE IT HAS TO WAIT 5 DAYS???!!!

PHS is truly INHUMANE!!!! I pray for karma...



Provided by Citysearch - 
""The Ritz"" of animal shelters

Their website has photos of all the animals they have for adoption (and lost pets too) which is updated twice a day - but as they do not hold animals from phone calls or emails, so if you see one you want, go in person. Adoption screening is between a city shelter (hands you any animal no question) and a rescue (home visits etc), they do let your dog meet with a prospective adoptive dog, and have a beautiful mostly open-air facilty, helpful staff, well-cared for dogs, cats, rabbits, guinea pigs, birds, snakes etc.