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Doing Floors Right!

General Info
Carousel Custom Floors remains committed to providing full-service custom flooring with extraordinary attention to craftsmanship and detail. With every employee having a minimum of 25 years experience in the flooring business, smooth and superior service is inevitable.
Business History
Established in the same location for over 47 years
Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
Hardwood; Carpet; Rugs; Vinyl; Linoleum; Cork; Indoor/Outdoor; Commercial Flooring
Brands
Anderson, Caress, Couristan, Fabrica, Fiberworks, Forbo, Garrison, Karastan, Karndean, Masland Carpet, Mirage, Nourison, Rosecore, Shaw, Silver Creek, Stanton, Tri-West, Tuftex, Ulster, Unique, stainmaster
Payment method
mastercard, amex, cash, check, debit, discover, visa, all major credit cards
Location
We are located on the corner of El Molino and Green Street on the South West Side of the building, The Pasadena Playhouse is across the street from our showroom.
Neighborhoods
Downtown Pasadena, Playhouse District
Amenities
Free Parking; Handicap Accessible; In home estimate and measure; Sample check out's
Languages
Spanish
Other Email

Categories
Floor Materials, Building Contractors, Carpet & Rug Dealers, Carpet Installation, Flooring Contractors, Hardwood Floors, Hardwoods, Linoleum
Other Information

Parking: Lot, On Site, Free

Wheelchair Accessible: Yes

Services: Floor Refinishing

Reviews

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MG
Matthew G.

03/18/2011

Overall
Good selection, friendly and painless install

We recently had our master bedroom recarpeted, as well as two custom rugs done by Carousel. From the initial visit to the install, everything went very smoothly. We were pleased with the price, friendliness, speed of install, etc. and our new carpet looks and feels great. I recommend them with no reservations.

PasadenaCustomer

02/28/2008

Provided by Citysearch
Overall
Poor Sales Experience

I can not recommend Carousel Floors because of the really poor sales service experience I had.

I recently used them to install hardwood floors in our living room. While the installation was good, when I went back to get our kitchen done I had a really bad experience with the sales person I was using -- really bad follow-through that ultimately forced me to go to another vendor because they were not able to schedule my job for three weeks even though I had given them two weeks advance notice.

This was very frustrating and the sales person was completely unapologetic -- even though she knew this was pushing our entire kitchen remodel back a number of weeks. I was really left with the impression that unless you are doing a *huge* project (more than $20,000) they are not interested in your business. I would have thought that as a repeat customer that I would have at least been given some attention and courtesy but was not -- this was a big disappointment. Don't waste your time with them - take your business elsewhere.