Are you in the market for a defective vehicle that can’t pass inspection without thousands in repairs? Have you made too many excellent choices in your life and would like to experience how the other half lives? Well then come on down to Paul Miller Subaru and learn what it feels like to be had! May I suggest a 2011 Subaru Outback? I purchased one in August of 2015. This lovely piece of disappointment’s check engine light went off less than a day after leaving the lot, less than 50 miles driven. And since I’m now trying to give it back to Paul Miller under the NJ Lemon Law, this hunk of absolute disappointment may soon be yours!I can write a novel on the defects of this junkyard-bound disaster but highlights include: misfiring on cylinder 3 & 4; valves pitted and leaking (all needed to be replaced); the short block of the engine needing to be replaced due to excessive oil consumption; a cracked windshield that Safelite told me must be replaced (it had already been “repaired” prior to my purchase); 1-2 mm left of the front brakes and warped rotors; 2 disgusting air filters that were never replaced before my purchase and a defective gasket on the brake light causing water and condensation to pour into the trunk.Come for the defective cars; stay for the rude, manipulative salespeople! If you need a repair you’re entitled to under warranty and state law, you will also need about 10 phone calls, a pair of pliers and a dentist’s chair. Because you will be pulling teeth. From salesperson Brian Gasikowki, (who “forgot” we contracted for a timing belt replacement and forced me to pay for half), the Used Car Manager John Torres, the Manager of the Dealership Jim Scott, (who yelled at me that he wouldn’t spend another dime on this car), the service employee, Robert Bednarz (who lied about the valve repair), the Service Manager Jerry Ciriaco, (who yelled at me when I brought up said lie), all the way to the Warranty Manager Steve Bono. My buddy Steve was very kind until I found out he had me sign off on the valve repair – done within 20 days of purchasing that reeking piece of misery – as a “goodwill repair,” outside warranty laws, as a favor. The vehicles sold by Paul Miller aren’t just lemons. They are hot potatoes. Did you know that when you return a lemon for the purchase price, it is less $.51 per mile you’ve driven? So Paul Miller sells you a defective vehicle and plays dumb when the defects become obvious, trying to get you to hold on to the car for as long as possible when the music stops. I was encouraged to drive this epic mess every time it was released from the shop. I was told to put on 2,000 miles and bring it back, all the while this vehicle sucked oil like a hoover at a dust-bunny convention. I had to pour a quart every 1,200 to 1,500 miles. Finally, after owning this sad excuse for transportation for a year (of which 70 days were in Paul Miller’s garage), putting on at Paul Miller’s behest over 15,000 miles into it, I was told the short block engine needed to be replaced. And so, even if I am able to return the vehicle I will now owe Paul Miller $7,650.00 for the pleasure of having to deal with this trash on four tires. So come to Paul Miller, and pay them to swindle you while yelling at you like a cheeky fifth grader when you object. That way they can make money off your sale, off your financing, and off your misery. Or save yourself the trouble and flush a few grand down the toilet. In retrospect, flushing those thousands would have saved me a lot of anxiety!
This is my third Subaru - and I have to say it is by far the best experience I've ever had with any car. My sales rep Jack Schleiff was a pleasure to work with. He answered all my questions at every stage of the process, and seemed to be genuinely excited for me. Even though I arrived later in the evening (coming from work) he didn't rush me on the pick up. Quite the contrary. He spent all the time I needed thoroughly going over all the features and making sure I was happy before I drove off.
I spent months looking up dealers and was extremely disappointed. That's when I found Paul Miller Subaru in Parsippany. Not only did I find the car I wanted, but I couldn't believe the personal experiences I received. Brian and Ryan worked with me to finance my car even with below average credit. Both of them along with the rest of the team there go out of their way to ensure that you leave with a smile on your face. All of the employees I worked with were extremely pleasant, transparent with their conversations and did not once make me feel like I was at a dealership. I think the most significant part of this adventure was standing behind their product. I had a check engine light the Monday after buying the car and they gave me a loaner and repaired the car themselves. I loved working with Brian the sales manager, Ryan the performance specialist, the service department and everywhere else. Please consider this dealership if you have the opportunity, they truly value their customers and will do what it takes to take your business. Do not look any further. This company truly is beyond words.
I brought my 2012 WRX Wagon in for servicing as a new customer and I'll be honest - at first they dropped the ball in a number of different areas. However, everyone I spoke with was courteous and apologetic- especially the service manager Jerry, Chrissy, Vanessa, and Allison. They have a staff that is truly committed to customer satisfaction and I walked out at the end of the day happy. I would recommend that they impose some system (or implement an improved system) to double check all services/paperwork, but I would recommend them based upon the above comments.. just check to make sure everything appears to be on the up and up when you get your car back (as you should with any dealership or mechanic).
Bought a 2015 wrx and a 2015 Impreza.....great team and great product! Traded in my 2014 Jeep Grand Cherokee summit.please go see john!
2013 BRZ owner here.Got a first CEL since I got my car in August, 2013 (P1006) and dealer has gone through a thorough diagnostics and I was able to pick up my car after a while.I liked everything until I saw my car had clocked 60 more miles and had low tire pressure light on.Okay, I don't know, maybe it's the cold weather, or maybe the person who got to drive mine had a joy ride with my modded suspension and exhaust parts for 60 miles.I'm okay with that if it was purely for a long-term testing purposes. But could Subaru make sure that it had a proper air pressure on all 4 tires at least?When I got to a local gas station and checked the tire pressures, I had 40 psi (after running a while but it's still a bit high considering it was really cold out) on all 2 left tires, and 20ish on right front and 30 in the rear right.When I read 20ish psi on front right I was immediately thrown off and thought about the "good" dealership service.Could have been a five-star review but I'm taking one off due to this.
We purchased a 2015 Subaru Forester and are thrilled with it. First of all we would like to thank our sales person, Ingram Lewis. Our credit wasn't really up to par but Ingram went the extra mile working with their finance person to get us our loan. And when we picked up our car he explained every detail of the car to us. We've never had this experience from any other dealer. I will definately refer Ingram to anyone I know that is interested in purchasing a Subaru. Thanks you Ingram and Paul Miller Subaru Cathy O.
We bought our 3rd Subaru last weekend. 2015 Legacy, much improved over our previous 2006 Legacy. Dealt with Sam Kaiser, and can confirm he is honest and professional. Gave us a good price right off the bat, no haggling necessary which is a welcome relief considering new 2015 Legacy and Outbacks are still hard to come by. They essentially matched carsdirect.com's price. We lucked out since our previous car died we needed a new car fairly fast and they happened to have a Legacy in the exact color and option package we were looking for (2.5i Premium + moonroof/navi, and remote start).Will also give a shout out to Vanessa in their service department. She's very courteous and knows her stuff. I'll admit we don't go to the dealer for regular oil changes, but we do go for major service milestones. Their prices have been reasonably fair and they provide loaners for pretty much any scheduled service which is great for not being stranded all day and easily makes the small premium for dealership service worthwhile.
This is my 3rd Subaru and my husband's 5th or 6th with Paul Miller Subaru. My experience has always been great. Our salesperson, Sam Kaiser was honest, professional and well-informed about Subaru's products. He never pressured us. I would recommend Paul Miller Subaru to anyone.
I bought my car from a different dealership, but I have been using this one for my service. They drop me off at my work and it is very convenient. They are always friendly and both Wayne and Vanessa are AMAZING. Highly recommend them for service!