I've been taking my animals to Northwind for about 15 years since I lived so close to them back then. I've been taking my animals across town to continue using them and that will stop immediately. They are grossly incompetent behind the desk. I'm currently looking for a real vet
10000 Old Columbia Rd. Ste EColumbia, MD 21046
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10665 State Route 108Columbia, MD 21044
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10176 Baltimore National Pike Ste 111Ellicott City, MD 21042
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I will never take any of my pets here again. We just lost our beloved Cockapoo of 11 years in part to the "phone-it-in" medical check-up by the vets. One would think a normal procedure for any medical check-up would be to listen to the animal's heart, and take his temperature. Neither was done when I took my dog in for a check of his walking problem. The vet automatically supposed a neurological issue or said it could be old age with disc issues. When I asked about x-rays, he said a neurological issue would not show up on x-rays. He was given pain meds and sent home. When he had another bout with the same issue a few days ago, I took him back to see another vet at the same practice, and she quickly examined his legs, had him walk for her, and said it was probably the same issue. I even said he was breathing strangely the night before. She said it could be anxiety. She gave him more of the same meds as before and sent us home. I called the next day to express the fact that he threw up during the night, and something was not right. It could not be just a leg issue. She said to give the dog another dose of meds, but this time with food. The bottle did not say to give with food. Later that morning, he was not looking well at all. I called again and they said to take him to the hospital. I did. He had a temperature of 105, a heart murmur, and a mass that showed up on the x-ray of his abdomen. He was immediately taken in as a patient. With an ultra sound, it showed that he had a tumor that ruptured. Peritonitis had developed, and the vet was unsure if the tumor could even be removed safely. She advised putting him down due to all the issues. However, no issue with the back showed up at all. He was walking strangely due to the pain he was experiencing in his abdomen. If the tumor was caught before it ruptured, it would have given him a fighting chance. Had Northwind done a better job, Bailey may just be here today.
The doctors and techs are fine. What I find objectionable are the surly people who answer the phone. My pet had an issue, and I couldn't get an appt before 2 weeks. No compassion for an animal in pain. I was left wondering whether or not I should take my animal somewhere else. I did. I was a client for 15 years, but not now.
I take my two precious Yorkies to NAH for everything. Coqui has a brain illness that Dr. Russ starter treated (He also recommended a good neo doc) and now Dr. Triplett follow up Coqui's progress. Both Vet are FABULOUS with My babies. The staff is the BEST! When I call and I call a lot they always polite and always response my messages. I love it and althought my babies do not like getting in there they get the best treatment. NAH ROCK!!!!!