Heritage Body Shop Parkville

Avery lied to my face more times than I can count. Do not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was purchased today. Avery told me that the vehicle, a 2009 EOS, would look brand new after it got out of their body shop. I purchased the car, they were to deliver it to me within one week. It was delivered and the fixes, especially the paint, looked like were done with spray paint. I sent the car back to the dealership. They tried again and it looked as if an attempt was not made. I had to get VW corporate involved and they took care of everything in a timely manner. Regardless, it took almost 3 weeks for everything to occur and lots of frustration. Avery initially told me if I was not happy after the repairs were made, then he would cancel the purchase and give me my trade back. After I requested this to Avery and the sales manager, they refused and stated the car went to auction. Meanwhile, I drove to the dealership and it was sitting on their lot for sale. It was also on their website for sale. Unbelievable!



I suppose this is the reason CarMax and no haggle type dealerships exist and will probably force these 'old school', dealerships to change. Another lesson learned; no matter how great the deal is, do not accept it unless you're completely satisfied with the vehicle. It's really difficult to trust people and, to a fault, I'm too trustworthy!