What a terrible experience. As a former bride, I understand the struggle of finding the perfect dress not only for myself, but also for my bridal party. I am the maid of honor in my best friends wedding 300 miles away and she came all the way from Baltimore to visit and we drove an additional two hours to dress shop. Simply scheduling the appointment was a nightmare. We should have taken that as a sign. No one helped us, there was a terrible selection, and certainly no need for an appointment. Thank The Lord for the antique shop down the street.
255 Grand Central MallVienna, WV 26105
From Business: American Eagle Outfitters in Vienna, WV is a brand with expertly crafted, high quality jeans at our core. We create clothes that fit our customers lives, all made…
They never answer their phone line, took over a week to get in touch and schedule to try on dresses, terrible customer service, very low selection of bridesmaids dresses to try on which would have been nice to know before traveling almost 2 hours to this location. Made appt and received hardly any service wouldn't recommend at all!
My daughter & I found Carolyn's Touch of Difference a truly great place. Tons of prom dresses, really friendly cordial staff that helped us from the minute we walked in until we paid for our dress and left. Next time we're looking for a dress, we'll go directly there instead of shopping around elsewhere. They even have a consignment section to choose from. We give it a thumbs up for sure!
HORRIBLE EXPERIENCE! I was first greeted by the smell, which reminded me of an old dirty thrift store. As my mother, friend, and I entered the store we were not greeted by anybody! We were the only ones in there. After my mom said "It would be nice if we got some help" a woman finally asked what we were looking for. We said wedding dresses, she replied "They are on that wall smallest to biggest" and continued with what she was doing. She had no interest in helping us. She then told us that upstairs they had consignment dresses but failed to escort us up or show us anything. Our experiences at the other 2 local stores were amazing! Even if she had the perfect dress and I had the money in my hand, I would have never purchased from them. They were rude, lacking in customer service, and did not meet any expectations of customer service. If you would like to be ignored and feel like you were shopping at a garage sale, you might like this place.