The vehicle that was purchased had an odometer reading at less than 90K miles. After approx. 1.5 years, it was listed on cars.com and a carfax report was obtained. Its pretty obvious that the 205,000 miles went to exempt from reporting by Kendall Richards. He claims that he gave an AMU statement, I believe he called it, which was something along the lines of Actual Miles Unknown .The Miles were clearly known, and because federal law requires EVERY vehicle to have an odometer statement with exception of vehicles over ten yrs and a few others, Kendall interpreted this as meaning he had no obligation to disclose an approximation of the miles of the vehicle. My question to him was not answered. What was wrong the original odometer ?I hope to take him out of business. Of all the things to disclose, I d think he legally had an obligation to disclose the 100,000 miles that were not on the odometer, that he clearly knew about when he purchased the vehicle, all carfax considering....Unknown Owner06/10/2011 205,762 MILES Ohio Motor Vehicle Dept. Nelsonville, OH Vehicle purchase reportedKendall Richards06/14/2011 Ohio Motor Vehicle Dept. Nelsonville, OH Title #*&*&# Title issued or updated Dealer took title of this vehicle while it was in inventorySoon to be plaintiff in court 07/12/2011 West Virginia Motor Vehicle Dept. Parkersburg, WV Title ##*#*#* Registration issued or renewed New owner reported Loan or lien reported Exempt from odometer reporting
Contacted me right away .
Dealer very knowledgeable; helpful. Very prompt follow up of my inquiry !
Been dealing with him for years hasn't done me wrong yet .
Kendall has been nothing but fair with us. Will definitely be repeat customers! Thank you for always working with us! :)
My husband and I bought this car for our youngest daughter from Kendal today. Sundowners is awesome. I know its a safe car because of who I bought it from. It makes putting my baby in a car a little less scary. Thank you Crystal Platt and Kendall Richards for being honest car dealers You guys are the best. Not to mention we got a great deal and Kendall test drove it himself because he knew it was for my baby. Caring sales people they do exist.
Got my dream car today and no longer in a bad situation. Thank you for all you and the girls do, truly amazing people!
I love my vehicle and when we found out something was wrong Kendall and carl and crystal and brenda went above and beyond to get it fixed for us before our vacation. Thank you so so much
Kendel and his staff are very nice and caring. We recently purchased a suv from him. After having it for about a week it started having major mechanical issues. Kendel made sure they all got fixed and I couldn't be happier with the vehicle now.
The owner is argumentative, combative, and a most unsavory character !!! I used a trade in to use as a down payment he gave me $200 less than the agreed price, then he disavowed ever discussing anything about my trade in.The vehicle I used my trade in for started having problems soon aft I purchased the vehicle they sold me, they'd told me they fixed the problem but they never fixed it and told me I'd have to pay to get it fixed out of pocket ! Many of the vehicles they have on lot have salvage titles, so an individual is never really sure what they are getting and if there is any structural damage to the car. When one puts a down payment on a vehicle, it doesn't actually reduce the price of the car, the majority of the down payment is used as interest and there is early payoff !! The office is a horrible place to go it is enveloped in cigarette smoke, I am a nonsmoker and I have asthma and it darn near kills me to go in and make a payment. DON'T BUY A VEHICLE FROM ACTION AUTOS UNLESS IT'S A LAST RESORT! !!!