The owner is argumentative, combative, and a most unsavory character !!! I used a trade in to use as a down payment he gave me $200 less than the agreed price, then he disavowed ever discussing anything about my trade in.The vehicle I used my trade in for started having problems soon aft I purchased the vehicle they sold me, they'd told me they fixed the problem but they never fixed it and told me I'd have to pay to get it fixed out of pocket ! Many of the vehicles they have on lot have salvage titles, so an individual is never really sure what they are getting and if there is any structural damage to the car. When one puts a down payment on a vehicle, it doesn't actually reduce the price of the car, the majority of the down payment is used as interest and there is early payoff !! The office is a horrible place to go it is enveloped in cigarette smoke, I am a nonsmoker and I have asthma and it darn near kills me to go in and make a payment. DON'T BUY A VEHICLE FROM ACTION AUTOS UNLESS IT'S A LAST RESORT! !!!
I bought two vehicles through them and had no problems with either one. Staff was always nice to me.
Recently traded trucks at Astorg Dodge. Worked with Bob Gerichten who was very helpful in getting what I needed done. Would recomend Bob to my friends he did a great job. Gary Duckworth
Great customer service! Friendly, knowledgeable staff. Go out of their way to get you the car you want at a reasonable price.
Daughter in law purchased a car here lasted 2 days and the transmission failed haven't made 1st payment yet.They didn't give her the required warranty or the required 3 day right to cancel.They are refusing to fix the issue and are threatening a woman with a newborn baby when she has went over to talk to them.I gave them a chance to fix the issue but to no avil so I have filed a complaint with the Attorney General of West Virginia.Should be 0 stars but not available.Several laws were broken by this company and they are not trustworthy.Do not deal with them.
I had the most wonderful experience at Astorg on Lakeview! Jeff Berdine is the best! He is extremely patient and helped me find the perfect vehicle to fit my lifestyle. I love my 2012 Ford Focus! Thanks, Jeff!
this is the worst place ever. do not buy a car here unless you want to have one that has a problem the minute you drive it off the lot. also, you will also be lucky if you ever get a title to it. I have had to purchase additional temp tags at my own expense, almost twenty dollars, because I have no title after almost 2 months. my car began having problems the day after I bought it and I am now going to have to pay to get it fixed even though it was not sold as an "as is" vehicle. I have had to contact the attorney general to hopefully get some resolution to my problems, and note I said problems in the plural, not problem. do not buy from this place, go elsewhere!!!!!!!! they force you give one star, but I would like to give it minus zero stars.
the employer underpays employees under the table to avoid taxations, sells vehicles knowing their minor-to-major defects, Goes on vacations too regularly, employees basically run the show. Good company none the less, 1-2 Honest employees, Unreliable owners. This is all true behind-the scenes info from me, a family member of one effected personally with this company, the company is great, but its an unreliable company, its lost its internal morals, one employee is basically the owner, and frankly as much as people do love coming to it, the owner does hate some frequent customers when they come in about little things like a minor repair, looking at vehicles w/o purchase, and anything he cant make a sexual reference of later.this is all from the owner, not the employees, i am sharing my personal experiences, as i am in there near daily, i have seen the issues front hand, liek any company it has its faults, but illegal actives like tax avoiding, hiring employees who have been arrested multiple times for drug posession, dui, and grand-theft, some of which stil had a Ankle Bracelet on, but hidden. then the owner had his girlfriend at the time play telephone to avoid getting the full blame, so using a accessory to harass a customer (me) will NOT be condoned. i Love the company, i love soem employees, but Not its internal+the owner's personal affairs to its customers.
Broke down on ALR Legacy Run.August 2015. They over nighted the part I needed and was on the road by noon If I could give them 6 stars I would
Do not purchase a vehicle from this place if you plan to have it serviced at this business. The absolute worst customer service I have had at a car dealership. My opinion is go to another place , stay away from this place at all cost.