The vehicle that was purchased had an odometer reading at less than 90K miles. After approx. 1.5 years, it was listed on cars.com and a carfax report was obtained. Its pretty obvious that the 205,000 miles went to exempt from reporting by Kendall Richards. He claims that he gave an AMU statement, I believe he called it, which was something along the lines of Actual Miles Unknown .The Miles were clearly known, and because federal law requires EVERY vehicle to have an odometer statement with exception of vehicles over ten yrs and a few others, Kendall interpreted this as meaning he had no obligation to disclose an approximation of the miles of the vehicle. My question to him was not answered. What was wrong the original odometer ?I hope to take him out of business. Of all the things to disclose, I d think he legally had an obligation to disclose the 100,000 miles that were not on the odometer, that he clearly knew about when he purchased the vehicle, all carfax considering....Unknown Owner06/10/2011 205,762 MILES Ohio Motor Vehicle Dept. Nelsonville, OH Vehicle purchase reportedKendall Richards06/14/2011 Ohio Motor Vehicle Dept. Nelsonville, OH Title #*&*&# Title issued or updated Dealer took title of this vehicle while it was in inventorySoon to be plaintiff in court 07/12/2011 West Virginia Motor Vehicle Dept. Parkersburg, WV Title ##*#*#* Registration issued or renewed New owner reported Loan or lien reported Exempt from odometer reporting
Buyer beware of used cars...If you are considering a used car from this dealer, be aware of potential misrepresentation. We found a great looking car on line and enlarged the many photos provided. As we were out of state and hundreds of miles away, we requested additional photos based on the seller's verbal comments. We were assured the car was in fantastic shape, no visible marks, etc. In fact, the dealer posted these comments about the vehicle: "The paint on this car has no serious defects, blemishes, scratches or scrapes," and "The interior of this (car) has been through meticulous inspection and could almost pass for a brand new vehicle." As soon as we examined the vehicle, there were over a dozen very visible deep scratches permeating the paint around all exterior areas of the vehicle. For a 2012 vehicle, understandably there might be a couple of minor scratches. The key word describing the exterior, we were later told by the general manager, was 'serious'. Obviously the word has very different connotations... As far as the interior, there were brown specs of 'who knows what' on the roof lining, and would never pass for a brand new vehicle. We were expecting the dealership to offer some compensation, but after discussions with the sales personnel and general manager about the portrayal verbally and on-line, the GM informed us they would offer nothing additionally, and it was take it or leave it as-is. We had not mentioned that we had a certified bank check for the list price. Consumers should be aware that dealers tend to make good profits based on the mark up on trade-ins, even if leeway is given. Unfortunately the general manager would do nothing to compensate for their misrepresentation and non-disclosures in order to maintain a positive reputation with potential customers. We had not only spent our time, but hundreds of dollars between gas and hotel accommodations. Interestingly, the price has now dropped over $430 since our visit, which is a strange mode of operation. The employees all reiterate about how long the company has been in business; but that doesn't matter to most people - it is honesty and treatment of customers, along with standing behind your company and what they are selling, that makes people return - favorable experiences. Presumably the owner did not treat customers the way we were, or rest assured, likely wouldn't be in business. Based on our first (and last) experience, be aware that what you read is not always what you get here as far as used vehicles, and there are too many places deserving of your business.
I bought two vehicles through them and had no problems with either one. Staff was always nice to me.
Recently traded trucks at Astorg Dodge. Worked with Bob Gerichten who was very helpful in getting what I needed done. Would recomend Bob to my friends he did a great job. Gary Duckworth
Great customer service! Friendly, knowledgeable staff. Go out of their way to get you the car you want at a reasonable price.
Daughter in law purchased a car here lasted 2 days and the transmission failed haven't made 1st payment yet.They didn't give her the required warranty or the required 3 day right to cancel.They are refusing to fix the issue and are threatening a woman with a newborn baby when she has went over to talk to them.I gave them a chance to fix the issue but to no avil so I have filed a complaint with the Attorney General of West Virginia.Should be 0 stars but not available.Several laws were broken by this company and they are not trustworthy.Do not deal with them.
I had the most wonderful experience at Astorg on Lakeview! Jeff Berdine is the best! He is extremely patient and helped me find the perfect vehicle to fit my lifestyle. I love my 2012 Ford Focus! Thanks, Jeff!
this is the worst place ever. do not buy a car here unless you want to have one that has a problem the minute you drive it off the lot. also, you will also be lucky if you ever get a title to it. I have had to purchase additional temp tags at my own expense, almost twenty dollars, because I have no title after almost 2 months. my car began having problems the day after I bought it and I am now going to have to pay to get it fixed even though it was not sold as an "as is" vehicle. I have had to contact the attorney general to hopefully get some resolution to my problems, and note I said problems in the plural, not problem. do not buy from this place, go elsewhere!!!!!!!! they force you give one star, but I would like to give it minus zero stars.
the employer underpays employees under the table to avoid taxations, sells vehicles knowing their minor-to-major defects, Goes on vacations too regularly, employees basically run the show. Good company none the less, 1-2 Honest employees, Unreliable owners. This is all true behind-the scenes info from me, a family member of one effected personally with this company, the company is great, but its an unreliable company, its lost its internal morals, one employee is basically the owner, and frankly as much as people do love coming to it, the owner does hate some frequent customers when they come in about little things like a minor repair, looking at vehicles w/o purchase, and anything he cant make a sexual reference of later.this is all from the owner, not the employees, i am sharing my personal experiences, as i am in there near daily, i have seen the issues front hand, liek any company it has its faults, but illegal actives like tax avoiding, hiring employees who have been arrested multiple times for drug posession, dui, and grand-theft, some of which stil had a Ankle Bracelet on, but hidden. then the owner had his girlfriend at the time play telephone to avoid getting the full blame, so using a accessory to harass a customer (me) will NOT be condoned. i Love the company, i love soem employees, but Not its internal+the owner's personal affairs to its customers.
Broke down on ALR Legacy Run.August 2015. They over nighted the part I needed and was on the road by noon If I could give them 6 stars I would