19039 Plaza Dr Ste 215, Parker, CO 80134
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I'd start by saying that Fox Airsoft having p*ss poor customer service would be an upgrade. On a typical day they have 3+ people behind the counter, and everyone of them is usually fawning over customers who are purchasing "big ticket" items. For us common folk, who just hoped to swing in for a quick bottle of BB's or "small" item like a charger, mask or flash hider, we're expected to wait until they're done servicing the expensive customers first. That wait is usually 30 mins plus, I might ad. Other times, enter the shop and nobody is there. Look in the back rooms, look behind the counter, nope...nobody. Stand, wait for over 20 mins, nobody ever comes to assist, leave very unsatisfied.
And don't expect to be treated with dignity or respect, oh no, that would be asking far too much of the deities that man the stations at Fox Airsoft. Instead, you'll get the distinct pleasure of being humiliated, made fun of, and laughed at when you bring your gun in for servicing. It matters not that they sell the same brand, sell the same gun, no no...if you didn't buy it from Fox, you're stupid and your gun is garbage. Having a full metal (internal & external) gun called "plastic" by one of these employees is the icing on the proverbial cake. How that can be said with a straight face is beyond me, especially given the fact that the gun was in it's original packaging which states in bold letters "FULL METAL GEARBOX" as well as "FULL METAL EXTERIOR" . Simply put, due to the behavior of employees, I will look elsewhere for my future airsoft needs. The name Fox Airsoft is fitting, see foxes are mangy pests who deserve to be put down, and nothing would be better than seeing Fox put out of their misery.
Online store run by a couple of incompetent, amateur high school air-soft buddies who don't know the first thing about running a business. My internet order was just one abysmal screw-up after another all the while blaming their innocent supplier for the problems. Here's what happened: Sept 26 - Placed online order for 10 Condor products. Oct 17 - Having received/heard nothing, called Fox in Denver and was told I needed to speak to Josh who was at lunch but would be back two hours later. Left message to have him return my call. Oct 24 - A week later, when Josh never returned my call, I called him. He informed me he was forwarding my order to Condor for drop shipment "right then" (now a month late) and whatever was on back order would be refunded to my credit card. Said he would forward tracking details as soon as he received them from Condor. Oct 31 - STILL no product or tracking info, called Josh again. He said it wasn't his fault, that all ten items on the order had been on backorder at Condor, but said they were now suddenly off backorder and had shipped either that day or the Friday before. Again, I requested tracking. He promised he would provide it as soon as Condor sent it to him. Nov 4 - Suddenly, without any tracking information, PART of the order appears on my doorstep without any invoice, packing slip or ANY information of any kind as to the status of the remainder of the order. When I tracked the package using the number on the shipping label, I learned the package had shipped from Condor on Nov 2 - TWO DAYS AFTER Josh said it had. But I did have at least PART of my order nearly SIX WEEKS after order placement. Nov 7 - Credit for unshipped items appears on my credit card. Called Condor directly to complain about the dismal customer service that one of their dealers was providing and how poorly the dealer was making Condor look in the eyes of the customer. Told them the story above and they told me that only 2 of the 10 products ordered had been on back order and that they'd never even received the drop-ship order from Fox until November 1 - FIVE WEEKS and three phone calls after I'd placed the order! So basically, I was lied to several times by Josh who tried to pin the blame for his own incompetence on his supplier. Condor should reconsider their business relationship with such a company. And perhaps owner Matthew Meraz should consider what, if any, benefit an employee (albeit a high school pal) like Josh is having on his business. Nov 12 - Received an email from Fox requesting I fill out a customer experience survey. "See attached"