Quality Pool & Spa Inc
1510 Park Pl, Park City, UT 84098
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terrible. The service visit that I paid for had absolutely zero value. The visit was overpriced, and not at all helpful. Over the phone I was assured that my chemical and water clarity issues were going to be solved and that I would be given a "pool school" kind of experience as part of my service visit. The technician arrived and was unprofessional and uneducated. He seemed to have little experience and clearly knew less about chemicals than I did. He knew nothing about my pool and had never before even performed the simple repair he had been sent to do. When I contacted the company with my frustrations over having to pay for this useless service call, the owner was unwilling to listen and completely defended his employee. I was floored, seriously. Instead of trying to resolve my concerns and keep me as a customer, the owner quickly resorted to legal threats if I did not pay for my service immediately. I recently visited Aquatech in Salt Lake and had a wonderful experience. They did a free analysis of my water, were very knowledgeable and happy to help, and gave me plenty of educated advice.
I think anyone interested in spa repair and who read the one bad review ought to know what REALLY happened. I have known these guys for over ten years and told them about the other review as they don't have a lot of time to play around on-line. Apparently some people who buy "big box store" spas that have cheap and discontinued equipment..need to understand that when they saved $1000 on the purchase of their cheap spa that some repairs are going to be hard or cost more!!!! DUH. Anyway, I have a property management company and use Quality Pool for all my homes with pools and spas. They do EXCELENT work, are always HONEST, show up on time and etc......That's why they have been around for almost 30 years!!!!!!! I will always use these guys.