I went Wally's to pick up a minivan for my wife back in March, I am now regretting since it broke down and there's no warranty left on it.
Serving the Park City Area.
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Took my truck in to get the head gaskets replaced, and a few small jobs done, and serviced. Supposed to be a 30 ish hour job. Took truck in on a Thursday about 2 p.m. called on Tuesday and was told that they couldn't get the bolt out of the turbo. So basically hadn't started hardly. 9 working days later (not counting weekends) after being told that the hood was going on. I show up to pick it up. Hood is not on, bumper is not on, fluids are not in it. Attempted to speak with the Service Manager. WASTE OF TIME! Spoke with the General Manager. Finally got my truck back on day #9 about 6 p.m. Only the head gaskets were replaced. Nothing else done because obviously after 2 weeks being down I neede to get back to work! Juan and Chad, Service Writters are great, wonderful customer service, very understanding and apologetic! Not happy at all with the service over all!!!!!!
Thanks Jeremy ! Keep up the good work. Will return by the end of the year to buy a car for son's 18th birthday. Cheers ! Mike P. , OK City.
I'll give this place 3 stars because even though a got approved for a loan, they changed the rate after 2 months and now I'm stuck with a car that I have to pay more for than I initially intended. At least it runs well.
We got a minivan from this place back in October. They very nice and professional, however the van broke down sooner than I expected .
Jump in front of traffic, you will have a better experience. I have had a car I bought there almost a year. It is a 2007. I have had to pay out of pocket to have it towed to Wallys 5 times this year for the transmission. Sometimes they keep it weeks, up to three months. Twice it never made it home from the repairs. I got it back a week ago and it went out again last night. They refuse to give me service records, refuse to work on it. They say go somewhere else, but my warranty covers him since he did the work incorrectly and should have to fix it. He refuses to get on the phone with me, a woman, and will not return my calls or my husbands. The woman Kelly is rude and sounds mad at us that we are upset and acts like we should just go away. The car is unsafe, will stop on the highway and only go 30 if will go at all. He refuses to stand by his work, service dept or product. THe place is gross, the people are rude and the cars are unsafe. AVOID AT ALL COSTS. Check reviews and BBB. Typical used car dealer, flipping salvaged cars and chopping cars. One star is the overstatement of the year. He is a coward.